Does The General pay their employees well?

According to anonymously submitted Glassdoor reviews, The General employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at The General. This rating has been stable over the past 12 months.

How satisfied are employees working at The General?

56% of The General employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The General 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at The General?

Claims Adjuster (31) , Customer Service Representative (21) , Claims (7) , Initial Claims Handler III (6) , Insurance Agent (6) , Initial Claims Handler II (5) , Insurance Sales Agent (5) , Underwriter (5) , Desk Adjuster (4) , Sales Agent (4) , Total Loss Adjuster (4) , Analyst (3) , Auto Claims Adjuster (3) , Claims Adjuster I (3) , Claims Representative (3)

What are the pros of working at The General according to real employee reviews?

"Great benefits and employee perks" ((in 24 reviews)); "Good pay and a yearly bonus." ((in 23 reviews)); "Good people" ((in 16 reviews)); "Great environment and culture from too down" ((in 11 reviews)); "Work from home was great" ((in 8 reviews))

What are the cons of working at The General according to real employee reviews?

"Inappropiate actions by vendor never addressed by management" ((in 16 reviews)); "Decision were made from upper management down, not Maslow model." ((in 7 reviews)); "Salary is a bit low for a PIP adjuster role" ((in 7 reviews)); "There is no direction from senior leadership to help guide the company as it grows into other distribution channels." ((in 7 reviews)); "No training." ((in 3 reviews))

What are the top reviewed The General locations?

Nashville , Phoenix , Cleveland , Independence , Atlanta , Tampa , Alpharetta , Valley View , Tucson , Chicago , Albany , New York , Madison , Milwaukee , Arizona City , Chandler , Dallas , Garland , Houston , Texas City , Minneapolis , Indianapolis , Canton , Columbus , Denver , Metairie , Topeka , Salem , Jacksonville , Orlando

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The General

The General reviews

3.3

56% would recommend to a friend

(284 total reviews)

Pete G. McPartland

47% approve of CEO

52% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.4

Compensation and benefits

3.2

Work/Life balance

3.2

Senior management

3.0

Career opportunities

The General has an employee rating of 3.3 out of 5 stars, based on 284 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The General employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

284 reviews

5.0

Jan 15, 2026

***

Business analyst

Recommend

CEO approval

Business Outlook

Pros

pay, time off, work life balance

Cons

hostile environment at times. very high school

The General Response

5mo

Thank you for your feedback. I’m glad to hear you enjoyed the benefits offered here at Sentry, including our PTO program and hybrid work model. Regarding overall work environment, we encourage each associate to have open conversations about their concerns with their manager or Human Resources representative. Javier Sotelo – Senior Director of Talent

2.0

Dec 5, 2025

Terrible

Total loss adjuster

Recommend

CEO approval

Business Outlook

Pros

None at this time due to transition. There is a yearly bonus but not guaranteed due to high workload since transition.

Cons

Awful workload, when you are off you still receive new work. Insurance package is terrible since transition to Sentry Insurance. Job is no longer remote and pay is not worth the headache you have after work everyday. I used to like the job and hate it everyday now

The General Response

7mo

We understand that large-scale changes can be challenging, but we have full confidence that our leadership team is doing everything they can to ensure a smooth transition. We’re also proud to offer a comprehensive benefits package, as well as competitive pay. Regarding your comments on workload, I encourage you to speak with your manager about potential solutions. If there’s a way to make our processes better, we’d appreciate hearing that feedback. Javier Sotelo – Senior Director of Talent

3.0

Nov 20, 2025

Okay

Field ops

Recommend

CEO approval

Business Outlook

Pros

- Not micromanaged - Welcoming Environment

Cons

- Hunt calls - Work load can be high - Benefits are mediocre

The General Response

7mo

Thank you for your review. I’m glad to hear you enjoy our culture at Sentry. Regarding workload and staffing, we understand things can vary. I encourage you to speak with your manager about your concerns—our leadership team works hard to ensure our employees have the tools and support they need to do their jobs. Javier Sotelo – Senior Director of Talent

Viewing 4 - 6 of 284 Reviews

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