Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,105 reviews left anonymously by employees. This rating has been stable over the past 12 months. 78% of employees would recommend working at The Hanover Insurance Group to a friend and 78% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

78% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (45) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"The benefits (Health Insurance & 401k) were good and affordable" ((in 126 reviews)); "First and foremost the people are great." ((in 93 reviews)); "The company’s culture is great" ((in 86 reviews)); "good pay (I think)" ((in 41 reviews)); "Managers are great and out of office system is great so you won't come back from vacation feeling overwhelmed or far behind." ((in 28 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"Certain business segments have better leadership than others." ((in 18 reviews)); "They have no less that 13 systems and training was horrible." ((in 17 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 8 reviews)); "Get a big bonus and the chance to travel internationally." ((in 7 reviews)); "Cliques and favoritism rampant." ((in 6 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What The Hanover Insurance Group locations have received the highest employee ratings?

Detroit , Dallas , Worcester , Chicago , Windsor , Howell

The Hanover Insurance Group reviews

3.9

78% would recommend to a friend

(993 total reviews)

John C. Roche

90% approve of CEO

78% positive business outlook

Ratings by category

4.2

Culture & values

4.2

Work/Life balance

4.0

Diversity & inclusion

3.7

Career opportunities

3.6

Senior management

3.6

Compensation and benefits

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

993 reviews

2.0

Feb 14, 2023

Okay but stagnant and old school.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

competitive vacation and holiday time off.

Cons

Management is not only heavily male dominated but clueless as to the experience of the average employee. Perks go to the male higher ups while the rank and file produce income without exceptable raises. Your first year will be fine but after that expect to not get raises that are anywhere near the cost of living. Also, there is a serious lack of development within the company. You will see positions filled from outside the company for positions that should have been filled internally. You will also have to pay out of pocket for continuing education and beg for reimbursement. Company talks a lot about inclusion and development but does little to nothing to forward those goals. If you are looking to grow in your career, then this company is a hard pass.

The Hanover Insurance Group Response

3y

We appreciate you taking the time to share your feedback. We are sorry to hear about your experience and are committed to creating a diverse and inclusive culture, one where every employee feels welcome and valued. We would like to talk to you in more detail about your feedback and encourage you to contact Human Resources @ HRFirstContact@hanover.com or 800-221-2285 to discuss this further.

1.0

Aug 18, 2022

Worst job I’ve ever had

Pl customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company itself is great. Decent benefits, the pay is okay, and the company does a lot of extra stuff like food truck festivals, blood drives, etc all during work hours so you get paid for this stuff.

Cons

NEVER work in the PL CSC. The managers promise promotions and then *oops* something changes in the company and it’s no longer an option. They told half the CSC that there was no money in the budget for raises but half the department got them. They also stop the good employees from getting other jobs/positions because they want to keep them for themselves. Management drove me away. I exceeded my goals, I had excellent reviews, and because of that, it made management look good and they’d block any promotion I went for.

4.0

Jul 22, 2022

Great Company with One Thing Holding Them Back

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

One of the best companies I have worked for. Great benefits. Tuition reimbursement, 6% 401k match, great vision and health insurance. Fair pay given that its Worcester. Slightly under compensated compared to similar roles closer to Boston. Fantastic work/life balance. Extremely positive energy work environment. I have worked in toxic environments before and this company really highlights how toxic many other companies truly are! Would very much recommend Hanover to family and friends.

Cons

Truly the only down side to working at the Hanover is the IT support. It is so pathetically bad that I couldn't give my review a 5 * and I truly love the company. I honestly waste about 4-8 hours a WEEK speaking with the outsourced call center that will keep you on the phone for an hour simply having you restart your computer over and over. Google is better tech support than The Hanovers call center (the 4's as its known). The actual in person tech help is great but unfortunately, the only way to get that kind of support is by going into the help desk in person. I have brought this complaint up to my manager and team and the common response is "Yeah, that's the 4's for you." Support calls sound like you are talking through a cup phone, they have extremely limited knowledge of what they are doing and there is no real sense of urgency if you have a time sensitive demand. Again, I love this company, it is the best company I have ever worked for in almost every way except the tech support. Easily the worst tech support I have ever experienced. If The Hanover Insurance Group had a halfway competent IT support system, I would review them 6 out of 5 stars.

Viewing 28 - 30 of 993 Reviews

Jobs at The Hanover Insurance Group

Surety Underwriting Associate

Marine Underwriting Associate

Surety Underwriting Associate

Surety Underwriting Associate

Technology Underwriting Specialist