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      The Hanover Insurance Group

      Engaged Employer

      The Hanover Insurance Group reviews

      3.9

      75% would recommend to a friend

      (993 total reviews)
      avatar

      John C. Roche

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.0

      Diversity & inclusion

      3.7

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      993 reviews
      3.0
      Mar 22, 2016

      Insurance Service Professional

      Insurance service professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      The starting pay is good for a customer service role. Health benefits are good for the most part, insurance and paid time off.

      Cons

      Work life balance is non-existent in the role. The metrics/numbers come first! Not enough people in the department for the amount of work/calls that come in. Of course you take incoming calls but you also have to handle outgoing calls and there is no set time put aside to do that. Strange right??? It literally makes no sense because they want you to be there for the customers but again your numbers come first. TOO many systems. It's ridiculous. Only take this job if you absolutely need it. Wish I would have listened to the reviews before I accepted the position.

      5.0
      Dec 15, 2015

      Regional Vice President

      Regional vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great deal of autonomy in the field. Have the authority to "negotiate" (from a position of strength), Underwriting decisions for business reasons and leverage. Can generally run the field operation in my area as I like. Quality peer group who are all invested in seeing the company do well. Good incentive plan and compensation. Flexibility within authority level to handle claims situations and service issues. Management is brilliant ... from the CEO down, the organization knows the industry and the communications is good, particularly to the field. The organization is field (Client) driven ... which is the only type of organization you want to work for in a Marketing / Sales position.

      Cons

      With the authority, comes accountability. Quarterly RVP meetings are grueling. Despite the "pro's" indicated. the Senior Management "Bubble" exists. (Find a way to tell them what they want to hear). If one is not well versed in saying things the "correct" way (generally positive), one will find themselves quickly demoted or worse. Candid feedback about operation issues with impact results is not of particular interest - even when these issues are causing credibility issues with the client base. Concern about CEO leaving in the next 12 months ... he has been a very strong leader and it is imperative for continuity of operations that the board finds a viable replacement.

      1.0
      Jul 26, 2015

      THE WORST

      Liability claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salary and reasonable benefits. Workload was manageable but expectations are very high

      Cons

      It would be a good place to work if they got rid of the management team. People are targeted for termination - thus favorites are played. You are punished if you voice an original thought - there is no room for discussion. Communication is 1 way only and poor at best. Its a very demoralizing place to work. . If you think this won't happen to you - think again I have seen some of the most seasoned talented adjusters treated terribly.. You should only apply here if you are desperate for work. You need to be a sheep and yes man and you might survive - the economy is better now and there are better places to work. thank goodness I found one.

      Viewing 43 - 45 of 993 Reviews
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      ReviewsThe Hanover Insurance Group reviews

      Glassdoor has 1,105 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.