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The Hanover Insurance Group

Engaged Employer

The Hanover Insurance Group reviews

3.9

75% would recommend to a friend

(993 total reviews)
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John C. Roche

91% approve of CEO

74% positive business outlook

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

993 reviews
2.0
Dec 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Great PTO, and some work-from-home opportunities (although inconsistent)

Cons

Outside of PTO, most other benefits are extremely sub-par (healthcare offers many options but is still expensive). Even though the Howell office is responsible for most of the written premium of the company, employees are treated as “less than”. There is also a huge double standard between home office and field offices (case in point: Worcester has about the same number of underwriters as Howell despite the fact that Howell’s workload is much greater. Howell is required to stay open until 6pm, while home office is not. Howell underwriters are not allowed to work from home full time, but other hubs seem to have more flexibility. At times, the Worcester underwriters are secretly allowed to leave early, and Howell is not - Terrible for employee morale). PL Underwriting management (upper management to be exact) is extremely detached from the work that their employees do every day. They constantly make decisions that are so out-of-touch with the team (and our agency partners), and take things too personally when suggestions to the contrary are made. Management constantly claims that they are open to innovation and new ways of doing things, but if you are the kind of person who challenges the status quo, your motivation will eventually be sucked dry here. The Howell Underwriting hub has had tremendous turnover issues over the last year, largely due to the issues described above.

3.0
Feb 15, 2018

recent graduate's experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They're a lot of opportunities to move around the company and learn about departments you may not have pictures yourself in originally. In addition, there is a good variety of age groups represented here. They try hard to push their technology on a limited budget and think innovatively.

Cons

Job security is not great, especially as of recent. The managers tend to only care about themselves and securing their position at the company.

3.0
Dec 4, 2017

Agency Service Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is a big company with lots of different avenues, the benefits are decent with 6% 401k match. They just severely cut PTO though. If you're looking for position in Insurance you can learn a lot.

Cons

The outsourcing is so sad and really speaks for who the company is. Where they is money to be saved your job will likely be cut. The job itself is also a soul sucking call center job where the management is not very understanding of what the job is asking if you. You are micro managed to the highest extent and too many bathroom breaks and cause concern. The company itself seems to have a revolving door even upper management.

Viewing 61 - 63 of 993 Reviews

Glassdoor has 1,105 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.