Is The Hanover Insurance Group a good company to work for?

The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 1,105 reviews left anonymously by employees. This rating has been stable over the past 12 months. 78% of employees would recommend working at The Hanover Insurance Group to a friend and 78% have a positive outlook for the business. The best reviews about The Hanover Insurance Group have been left by employees working as Director , Intern and Underwriting Technician .

Does The Hanover Insurance Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Hanover Insurance Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Hanover Insurance Group. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Hanover Insurance Group?

78% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Hanover Insurance Group 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at The Hanover Insurance Group?

Claims Adjuster (45) , Underwriter (28) , Insurance Service Professional (21) , Intern (20) , Business Analyst (18) , Underwriting Technician (17) , Director (11) , Claims (10) , Customer Service Representative (10) , Manager (9) , Project Manager (9) , Analyst (8) , ISP (8) , Rating Specialist (8) , Senior Business Analyst (8)

What are the pros of working at The Hanover Insurance Group according to real employee reviews?

"The benefits (Health Insurance & 401k) were good and affordable" ((in 126 reviews)); "First and foremost the people are great." ((in 93 reviews)); "The company’s culture is great" ((in 86 reviews)); "good pay (I think)" ((in 41 reviews)); "Managers are great and out of office system is great so you won't come back from vacation feeling overwhelmed or far behind." ((in 28 reviews))

What are the cons of working at The Hanover Insurance Group according to real employee reviews?

"Certain business segments have better leadership than others." ((in 18 reviews)); "They have no less that 13 systems and training was horrible." ((in 17 reviews)); "Could’ve been better communication in the onboarding procedures" ((in 8 reviews)); "Get a big bonus and the chance to travel internationally." ((in 7 reviews)); "Cliques and favoritism rampant." ((in 6 reviews))

What are employees saying about The Hanover Insurance Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Hanover Insurance Group layoffs and their outlook for job security at The Hanover Insurance Group in 2026.

What The Hanover Insurance Group locations have received the highest employee ratings?

Detroit , Dallas , Worcester , Chicago , Windsor , Howell

The Hanover Insurance Group reviews

3.9

78% would recommend to a friend

(993 total reviews)

John C. Roche

90% approve of CEO

78% positive business outlook

Ratings by category

4.2

Culture & values

4.2

Work/Life balance

4.0

Diversity & inclusion

3.7

Career opportunities

3.6

Senior management

3.6

Compensation and benefits

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

993 reviews

3.0

Dec 10, 2021

High volume, high expectations, time management and patience a must

Personal lines underwriter

Recommend

CEO approval

Business Outlook

Pros

The benefits are decent, and the PTO starts at 20 days a year which is nice. Senior management is accessible and friendly. Technology is becoming more modern and easier to use, albeit slowly and clumsily. If you are a relationship driven person, you’ll thrive with the agency relationships. Diversity and inclusivity make this company stand out, for sure. There are a lot of opportunities to join diverse groups and teams to help the company grow and change with the times.

Cons

The volume of work is astronomical, and the expectations are high - every item is broken down into “service levels”, if you miss the service level by 30 seconds it is late. You are graded every month on your service level performance. Phones auto answer, you don’t have the option to dismiss a call and call someone back, it’s like working in a call center - which is NOT the job description they give you when you’re hired, so make sure to ask about it during your interview. They monitor everything, listen to your calls, ask where you are if you’ve stepped away for longer than 4 minutes. You don’t get breaks, the hours are not flexible even if you are salary, and people work nights and weekends to try to keep up with the workload and are not paid to do so. There just isn’t enough staff. If you value freedom to manage your desk and your work and tend your own garden, this isn’t the right company for you. That doesn’t mean it is a bad place to work, but it’s very micro-management oriented.

3.0

Mar 6, 2018

Solid employer with some glaring flaws

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Informal, relaxed work environment with a good work/life balance. I have been fortunate to have good leadership above me throughout my time at Hanover and felt, for the most part, they were invested in my development and what would help me out in the long run. The workplace itself is your typical cube farm with '90's styling, however, the company is trying to modernize and foster a more youthful environment and benefits to stay competitive and attract new, younger talent. I give them a thumbs up for listening to employee feedback and trying to create a more flexible, relaxed workplace that appeals to more employees. They are also working on trying to develop ways to attract and maintain talent right out of college and I think there will be some more changes on the horizon in terms of flexible work schedules, benefits, etc.

Cons

Pay is really nothing special; bonuses and merit increases are minimal at best and if you are interested in substantial pay increases, you will constantly need to be on the lookout for better job opportunities within the company. On that note, keep in mind that Hanover is a publicly traded company, not a mutual, so they are far more beholden to their bottom line and shareholders than their employees. While the company talks the talk re: developing and promoting from within, keep in mind that every hiring manager has their own plan in place and will only promote from within whenever it is easiest or they absolutely cannot avoid it. I believe there are a lot of really talented and hardworking young-in-career people at Hanover that are not receiving the opportunities for development that they truly deserve. Recently, I have gotten the vibe that there are an increasing amount of employees that feel devalued and receive less support than they did previously. When I first started here, there was more emphasis placed on treating and rewarding the employees and within the past year or two, that emphasis has shifted to "cost-saving" measures in order to be a more "efficient" organization. For all of the talk of how great the company is doing, it certainly doesn't feel that way to a lot of people.

1.0

May 19, 2023

RUN RUN RUN FAST

Property adjuster

Recommend

CEO approval

Business Outlook

Pros

They give you a paycheck that’s it.

Cons

This company is awful for anyone with morals. They try to push an agenda of woke ideas that include ESG & making anyone not a minority feel like they are less. Funny thing is I’m a minority and I was very uncomfortable with the agenda set. If your a Christian you will be forced to participate in this agenda and your beliefs don’t matter. I was confronted by a manager when I didn’t want to participate in pro LBGQ activities. I felt uncomfortable with all of this and have since left the company. They also work you to the bone and always seem to find a reason or way expect more 60+ claims a month with inspections expected.

Viewing 7 - 9 of 993 Reviews

Jobs at The Hanover Insurance Group

Surety Underwriting Associate

Surety Underwriting Associate

Marine Underwriting Associate

Surety Underwriting Associate

Technology Underwriting Specialist