The Hartford reviews

3.8

72% would recommend to a friend

(4,269 total reviews)
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Christopher Swift

80% approve of CEO

69% positive business outlook

The Hartford has an employee rating of 3.8 out of 5 stars, based on 4,269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hartford employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Aug 8, 2014
Recommend
CEO approval
Business Outlook

Pros

They give you a good amount of paid time off, BUT.....

Cons

They give you a hard time when you want or need to take time off(although you have plenty of it to use). Its a constant revolving door,turnover is constant..I had 9 managers in 6 yrs due to company downsizing or re-aligning, most of them coming in with no sales or phone sales experience.It is who you know,not what you do. Never worked in such a negative/toxic situation, constant up set with poor management and the computer systems were so broke that their IT dept. had no solutions.Due to turnover the phones were so busy you couldn't breath,and big brother was watching everymove,writing you up for everything. Worked there 6 plus yrs until I could no longer stand the stress.

1.0
Dec 12, 2025

Literally,—the worst place ever.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Um… let me think of one or two because there aren’t many… Decent starting PAY. Remote work available.

Cons

•Managers that are so ancient, they could’ve founded the Hartford. (the Hartford was founded in the 1800s) Hypercritical, constant write ups on issues that weren’t previously disclosed to a newer agent, e.g., Company provided headsets are cheap and way too small. Wearing quality wireless headsets, worth five times the company provided ones, a terminable offense. They install moles in their training classes. They track every single key stroke. They set you up to fail. Then they get a tax credit for it. Brilliant work, guys.

2.0
Jun 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits; coworkers are some of the nicest people in the business. The training for the roles and their technology is second to none. Great 401k. Hybrid work from home

Cons

This company went sharply downhill for a multitude of reasons starting in 2023. The constant micro-managing makes you feel watched and paranoid the entire time you’re there. In addition, management favors performers or tenured employees who know The Hartford way, despite the quality of work is borderline unethical (so much for the World’s Most Ethical Company BS). Their DEI polices segregate hard working and productive employees over diversity and they are given promotions over those metrics despite dismal KPIs. Their internal interviews for promotion are a joke as positions are predetermined. Tenured sales underwriters are leaving for much better opportunities and more pay. The Hartford’s salary structure is a complete joke for the industry despite their recent success. Nepotism galore!! Run away and do not turn back.

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The Hartford Response
1y
Thank you for your feedback. As a company committed to cultivating an environment and culture where all employees feel valued and respected, we take feedback such as this very seriously. So we can look into these concerns, we ask that you consider providing more specific information. You have multiple options to do so 1) Speak to a manager, 2) Contact Employee Relations, 3) Reach out to your line of business Compliance Officer, or 4) File a report via EthicsPoint, an independent 3rd party vendor that provides anonymous reporting, at 1-866-737-6812. Although not a formal reporting channel, you may also seek guidance via the Ombudsman Hotline at 1-800-289-5012. As a reminder, The Hartford has zero tolerance for retaliation for any employee making a good faith complaint or participating in a company investigation. Please reference the Retaliation Free Workplace policy for additional information.
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