The Missing Link reviews

4.0

79% would recommend to a friend

(69 total reviews)

Alex Gambotto

71% approve of CEO

51% positive business outlook

The Missing Link has an employee rating of 4.0 out of 5 stars, based on 69 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Missing Link employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

69 reviews
1.0
Nov 28, 2023

Worst work experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a very fast-paced environment, so if you are looking for quick learning this is it.

Cons

The company's management lacks maturity and professionalism. They often ignore issues instead of addressing and resolving them. This includes behaviors like sending private messages and laughing during presentations, which is unprofessional. The feedback system they have in place is flawed, allowing people to anonymously insult others without accountability. This contributes to a workplace environment filled with drama, which seems to be encouraged rather than discouraged. A significant problem is the lack of teamwork. Rather than working collaboratively towards common goals, there's a culture of blame and constant complaining. People point fingers at each other instead of cooperating and focusing on shared objectives. The company's approach to setting goals and targets is purely financial. The primary measure of success appears to be the amount of money made, benefiting the leadership financially. This focus on profit over people or progress indicates a concerning priority misalignment. Company events, which could be opportunities for team building and boosting morale, are not taken seriously. For instance, the staff Christmas party is described as inadequate, akin to a college gathering with just beer and pizza, showing a lack of investment in employee well-being. In contrast, the leadership seems to organize exclusive, fancy events for themselves, further highlighting a divide between management and staff. This disparity in how events are handled for different levels of the company illustrates a lack of consideration and respect for all employees, reinforcing the perception of poor management and a divided workplace culture.

1.0
Feb 14, 2022

Terrible Job Experience

Recommend
CEO approval
Business Outlook

Pros

Free breakfast - If you like cereal and bread. Uber eats voucher for on call if they remember.

Cons

Not open to opinions or feedback. Limited in terms of Cyber work - you will be mainly providing Service Desk assistance to satisfy customers and KPI thresholds. On-call hours are not adjusted well for suitable work-life balance. Forced to do Sales Training modules, rather than certificates or modules that will benefit your career development.

1.0
May 5, 2021

Avoid them you can help it...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None really come to mind from a company and cultural perspective. While the size of the organisation was appealing, this also showed in the lack of maturity, engagement and processes. Many of the engineering guys and security analysts (red / blue team) are quite knowledgeable and dedicated (but often with no extra financial incentive). If you are a grad hacker or an international starter looking to start out it may be your thing, but if you have any level of corporate experience in medium to large organisations, you will be frustrated - despite the upfront “sell”.

Cons

What seemed like a good idea at time, ultimately led to a disaster. Looking back in hindsight and a forerunner of things to come, was that they actually tried to negotiate the agreed salary package down which I found odd. Eventually we agreed on the minimum starting position, but made me wary on what they will “skimp” on later Ironically, later discovered that the whole recruitment process (including other candidates) was posted on an open Slack channel - certainly not a good look for a information security company. Being mostly Sydney based, they showed the virtually no empathy and a lack of understanding in employee engagement for remote interstate employees during Covid-19 lockdown who were doing it tough. When employees were being delivered bad news, senior management were gloating how they were getting away for the weekend or holding off on a new collectable car. Immature enterprise level understanding of processes clients may have and “bad-mouthing” them behind their back due to poor internal project management and resource engagement. Found that there was sometimes complex arrangement between their general infrastructure and security businesses - which are separate. Discovered relative to company size, there was relatively high staff turnover across all areas. You were “encouraged” to help vote for industry trade awards, which are generally decided upon sponsorship fees and number of tables bought at award nights.

avatar
The Missing Link Response
5y
Thank you for taking the time to provide your feedback, and we’re sorry you had that experience with us. Workplace culture has always been high on our priority list, and we aim to support both face-to-face and remote staff, with our team currently working in all states of Australia. Equally, we strive to encourage and reward our employees for their hard work through our regular bonus programs. We’d appreciate the opportunity to understand your feedback. If you would be willing to discuss this further, please contact us at hr@themissinglink.com.au
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Glassdoor has 71 The Missing Link reviews submitted anonymously by The Missing Link employees. Read employee reviews and ratings on Glassdoor to decide if The Missing Link is right for you.