The Revenue Optimization Companies (T-ROC) reviews

Treatment of frontline employees is the worst I’ve ever seen with a company. The amount of pressure and unrealistic quotas in an environment of Walmart?? Management have no idea what reality is. Quotas are set per day. I literally sold 3 phones one day, threatened the next for not having a sale in 3 hours. The constant threats and distrust in unbearable. They have a chat that you must constantly be apart of or they consider you goofing off. Think about that, you must constantly message in the chat or you aren’t working. For each sale you get, you have to update in the chat. I mean, they can see we are selling but I have to take time out to tell them I sold a phone. You have to convert prepaid customers to postpaid. They are adamant you run their credit as if they are stupid. “Bring them to the computer” generally people know what they are looking for. Just because they have prepaid doesn’t mean they are second class. Don’t service the prepaid either cause you don’t make money off of them. So don’t give good service for a potential sale down the line. Walmart cuts hours, so you spend half your time looking for an associate for a customer or a key to get an accessory for your own customer. Management expects a minimum of 1 postpaid phone sold a day, that’s impossible for a low traffic store. Praise the sales in the bigger stores and write up sales reps in smaller stores. I was wrote up my second week cause of lack of phone sales. My second week!!! That’s insanity! The amount of pressure the company puts on their reps in crazy!!! Some have been fired for committing fraud for post paid phone sales and the company is disappointed. But should they be??? It stems from their treatment of the reps. I had PTO saved when I left the company for a better job. Was I paid the PTO?? NO!!

Pure chaos and poor communication between management