Does The SSA Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The SSA Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at The SSA Group. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at The SSA Group?

57% of The SSA Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The SSA Group 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at The SSA Group?

Retail Sales Associate (17) , Manager (11) , Food Service Associate (9) , Sales Associate (9) , Sales Associate/Cashier (8) , Food Service Worker (7) , General Manager (7) , Operations Manager (7) , Cashier (5) , Catering Associate (5) , Concessions (5) , Food and Beverage (5) , Retail Associate (5) , Administrative Operations Manager (4) , Assistant Operations Manager (4)

What are the pros of working at The SSA Group according to real employee reviews?

"family feel; great people; strong vision for the future" ((in 26 reviews)); "Amazing culture and so much room to grow within." ((in 12 reviews)); "Great coworkers and a lot of leave" ((in 9 reviews)); "Great staff and helpful when trying to learn new things." ((in 9 reviews)); "Free food was available for employees" ((in 9 reviews))

What are the cons of working at The SSA Group according to real employee reviews?

"Management was poor" ((in 34 reviews)); "Low pay and equipment issues" ((in 19 reviews)); "(Upper management constantly preached the 7 Habits in every meeting, and in daily conversations with the team.)." ((in 17 reviews)); "General manager was a micromanager and asked managers to drop down to be the server, set up crew and clean up crew for events to save labor." ((in 12 reviews)); "Long Hours dealing with a lot of people" ((in 11 reviews))

What are employees saying about The SSA Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The SSA Group layoffs and their outlook for job security at The SSA Group in 2026.

What are the top reviewed The SSA Group locations?

Denver , Royal Oak , Miami , Cincinnati , Columbus , Pittsburgh , Columbia , Colorado Springs , Saint Louis , San Francisco , Brookfield , Detroit , Tulsa , Houston , Powell , Sacramento , Monterey , Chicago , Springfield , San Antonio , Nashville , Los Angeles , Wichita , Milwaukee , Dallas , Chattanooga , Providence , Boise , Buffalo , Madison

The SSA Group reviews

3.3

57% would recommend to a friend

(374 total reviews)

Sean McNicholas

78% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.0

Culture & values

2.9

Compensation and benefits

2.9

Career opportunities

2.6

Senior management

The SSA Group has an employee rating of 3.3 out of 5 stars, based on 374 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The SSA Group employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

374 reviews

2.0

Apr 15, 2023

Great at first but no follow through

Admin operations manager

Recommend

CEO approval

Business Outlook

Pros

Good pay, good intentions, some very nice people

Cons

They take over, start a lot of projects and then leave before they have trained people on new systems.

The SSA Group Response

3y

Thank you for taking the time to provide feedback!

1.0

Apr 4, 2023

Worst job I've ever had

Guest service associate

Recommend

CEO approval

Business Outlook

Pros

Free zoo membership after 3 months.

Cons

Constant rule changes, managers have no respect for anyone unless you are a suckup to them, you have no idea if your hours will actually line up with the schedule that's made, they will change your schedule multiple times in one day and tell you "sorry that's how the business goes", drama is a guarantee for no reason considering how easy the job is, and don't even bother complaining to management because they won't listen and they'll talk about private conversations to everyone. DO NOT WORK HERE YOUR MENTAL HEALTH WILL THANK YOU.

The SSA Group Response

3y

Open feedback like this will only help us to continue to get better and we are taking your shared comments seriously. We would like to work through this with you if you would like to contact our People Department at peopledepartment@thessagroup.com.

1.0

Feb 26, 2023

TOXIC WORKPLACE

Cook

Recommend

CEO approval

Business Outlook

Pros

Made some friends and got to walk around the zoo after-hours

Cons

TOXIC WORKPLACE and management constantly gaslighting employees into submission and would retaliate against you if you didn't do as they wanted, and would not keep a stand well stocked

The SSA Group Response

3y

Open feedback like this will only help us to continue to get better and we are taking your shared comments seriously. We would like to work through this with you if you would like to contact our People Department at peopledepartment@thessagroup.com.

Viewing 46 - 48 of 374 Reviews

Jobs at The SSA Group

Food Service - Prep Cook

Customer Success & Operations Analyst

Customer Success & Operations Analyst

Food Service Dishwasher

The SSA Group

The SSA Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great at first but no follow through

Worst job I've ever had

TOXIC WORKPLACE

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