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The Zappos Family

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The Zappos Family reviews

2.8

26% would recommend to a friend

(678 total reviews)
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Scott Schaefer

31% approve of CEO

7% positive business outlook

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 678 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

678 reviews
2.0
Oct 22, 2024

USED to be okay...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Benefits are really good... once you get them. This is seriously why most people continued to work there for as long as they did. The pay was okay depending on your job and who you worked under. The discount is nice as well, and you get free tshirts from time to time. Buuuuuuuut this is where the good stuff ends.

Cons

Oh boy... If you want to work in a company that's unstable as heck, with amazon rules, incompetent-at-best micromanaging leadership, goalpost shifting metrics, and a complete shell of it's original shelf, then this is the place for you! This current version of the company reeks of ineptitude. The core values are a joke now. They may talk about them plenty, but they absolutely FAIL to follow them. The company utterly failed to keep up or stay ahead of innovation. They're throwing darts at a board of outdated and years old trends trying to see what sticks. It's quite sad honestly. But I guess that's what you get when your original identity was abandoned. So yea, if any of this sounds good to you, and you feel like going through a superficial and fake-nice application and interview process, knock yourself out.

5.0
Oct 20, 2024

Amazing benefits

Recommend
CEO approval
Business Outlook

Pros

Health benefits and employee discounts compensate for the low pay.

Cons

Leadership changes often which can make it difficult to advance in the company or get a raise.

3.0
Oct 20, 2024

Losing its' way

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people who have made the company their home over the past 25 years. Truly a place where you can grow connections that will last a lifetime. The benefits are also top tier - some of the best health insurance you'll find and it's covered completely by the company for the policy holder.

Cons

Lack of vision and intentional leadership. The senior leadership keeps changing every year or so since Tony stepped down and the result is a lack of vision for the company. The current senior leadership team is consistently "restructuring" positions—essentially laying off employees—to create more leadership roles. In the process, they're letting go of those who actually perform the work. As a result, the company is increasingly filled with "leaders" who lack teams to manage and are instead doing the work of senior leaders who don’t have the necessary skills to fulfill their roles.

Viewing 49 - 51 of 678 Reviews

Glassdoor has 752 The Zappos Family reviews submitted anonymously by The Zappos Family employees. Read employee reviews and ratings on Glassdoor to decide if The Zappos Family is right for you.