Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.7 out of 5, based on over 753 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 23% of employees would recommend working at The Zappos Family to a friend and 6% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at The Zappos Family?

23% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.0 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"and a Great culture" ((in 84 reviews)); "the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 80 reviews)); "Free food and events." ((in 38 reviews)); "Great company culture and people" ((in 17 reviews)); "class service is because "happy workplace = happy employees", which in turn drives productivity." ((in 16 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"Poor management." ((in 25 reviews)); "Poor leadership" ((in 22 reviews)); "Favoritism runs rampant in this company and it's hard to "fly under the radar" sometimes." ((in 15 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 13 reviews)); "constant layoffs" ((in 11 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

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The Zappos Family

The Zappos Family reviews

2.7

23% would recommend to a friend

(679 total reviews)

Scott Schaefer

25% approve of CEO

6% positive business outlook

Ratings by category

3.1

Work/Life balance

2.9

Diversity & inclusion

2.8

Compensation and benefits

2.6

Culture & values

2.0

Career opportunities

1.8

Senior management

The Zappos Family has an employee rating of 2.7 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

679 reviews

2.0

Apr 24, 2013

Don't drink the kool-aid

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great insurance benefits and free booze

Cons

It's a cult. If you don't drink the kool-aid or get on the wrong person's bad side, you'll be stuck in one place, or on your way out.

3.0

Apr 17, 2013

Zappos may not be the best place to work

Content developer

Recommend

CEO approval

Business Outlook

Pros

The culture is great and so is the office atmosphere.

Cons

The pay is not that great, and the management system is broken.

5.0

Apr 17, 2013

Best job I ever had

Customer loyalty team member

Recommend

CEO approval

Business Outlook

Pros

Amazing, laid back, lets you flourish and become the best you are great at, amazing CEO, awesome parties. Didnt feel like I was going to work, felt like I was going to hanf with a bunch of my friends and talk to fun happy people on the phone while taking their orders. Stress free. Loved it!

Cons

I got fat while working there cuz of the free catered lunches everyday haha

Viewing 622 - 624 of 679 Reviews

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Jobs at The Zappos Family

Buyer II, Zappos Merchandising

Data Scientist III, Customer Strategy

Merchandise Planner, Zappos

Marketing Manager, Brand Partnerships

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The Zappos Family

The Zappos Family reviews

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Don't drink the kool-aid

Zappos may not be the best place to work

Best job I ever had

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