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The Zappos Family

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The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)
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Scott Schaefer

31% approve of CEO

7% positive business outlook

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

679 reviews
3.0
Jun 27, 2013

Not CLT - Amazon and the Downtown Project

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You'll make a least one life long friend. There's a Casual dress code. Full benefits, small 401k match. Free soup, salad, drinks, fruit, ice cream and coffee. Opportunity to transfer to other departments/jobs. Employee discount on Zappos.com and 6pm.com.

Cons

Two events have happened that brought down moral: 1. Amazon owns Zappos - piece by piece Zappos is losing great employees because of the time consuming/stressful Amazon integration projects. Most projects center around replacing Zappos systems with Amazon technology, the projects are always sold as great opportunities. But things never work out as promised. 2. Zappos headquarter's move from the suburbs of Henderson to old Downtown Las Vegas. Tony Hsieh came up with the idea to move the headquarters to Downtown Las Vegas. Since then every company event is downtown, talks about downtown or tries to force feed you into moving your whole life downtown. When you have a CEO that is solely focused on trying to sell you on moving buildings instead of figuring out company direction/strategy then you know the future cannot be good.

3.0
Oct 18, 2010
Recommend
CEO approval
Business Outlook

Pros

- Flexible schedule. - Telecommuting permitted. - Super happy management . - Free health insurance, dental insurance, vision insurance. - Free lunch provided daily. - Excellent outings with management. - Excellent parties.

Cons

- Excessively/fake super happy management. Too easy to see that it's just Kool-aid (all sugar and water; no content). It's frowned upon to stop drinking the Kool-aid. Drinking the Kool-aid felt mandatory. - Poor communication about projects and company direction between headquarters in Las Vegas and remote office in Shepherdsville.

3.0
May 13, 2010

Some drawbacks despite the hype

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are friendly and fun. You get a social life overnight. Great teams.

Cons

Not happy place if you don't drink, go out at night and want to have a family. Not a children friendly place at all. (This is from someone with no significant other or kids). Senior management dates staff and you don't know who is currently "dating" who and who is friends with who from before Zappos. Next store neighbors, wives of neighbors and ex-gfs all work at Zappos.

Viewing 79 - 81 of 679 Reviews

Glassdoor has 753 The Zappos Family reviews submitted anonymously by The Zappos Family employees. Read employee reviews and ratings on Glassdoor to decide if The Zappos Family is right for you.