Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.8 out of 5, based on over 753 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 26% of employees would recommend working at The Zappos Family to a friend and 7% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at The Zappos Family?

26% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.3 out of 5 for work life balance, 2.7 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 82 reviews)); "and a Great culture" ((in 77 reviews)); "We also got free food on the Call Center floor (and even alcohol once!)." ((in 34 reviews)); "Work environment is great." ((in 18 reviews)); "Great company culture and people" ((in 17 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"pay is low for amount of energy employees are asked to put into their work" ((in 23 reviews)); "Poor management." ((in 23 reviews)); "Poor leadership" ((in 22 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 14 reviews)); "Lots of layoffs in the last year Very clicky." ((in 12 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)

Scott Schaefer

31% approve of CEO

7% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (679 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

679 reviews

1.0

Oct 13, 2025

Toxic Workplace

Some job title

Recommend

CEO approval

Business Outlook

Pros

I cant name a single positive thing about this company anymore.

Cons

Leadership changes goals--Weekly constant layoffs Good employees are put on pivot (pip) to avoid paying out larger severance package. Shopbop took over and demeans original zappos employees, doesn't believe or trust them to do anything. Shopbop employees are under-performers, and sometimes lack the skills or background to complete the Zappos Management positions they have been awarded. Multiple og Zappos employees have had their job scope reduced and told their new job title is tbd.

2.0

May 16, 2025

Zappos isn't what it used to be — a legacy fading under corporate pressure

G&a department

Recommend

CEO approval

Business Outlook

Pros

- A few passionate, legacy employees still carry the original Zappos spirit - Flexible remote work options during the pandemic - Excellent health benefits (medical, dental, vision) and one of the best employee discounts I’ve ever seen — hard to replicate elsewhere - Occasional opportunities for cross-functional collaboration and unique projects

Cons

- Leadership instability: Three CEOs in a short span post-Tony Hsieh led to strategic whiplash and unclear direction - Amazon’s influence has grown significantly, eroding the unique, people-first culture Zappos was once known for - The core value “Do More with Less” now translates to: more work, fewer resources, no training, low compensation, and a high risk of being cut - “Reductions in force” often felt arbitrary and disproportionately impacted employees with ties to Zappos’ legacy culture - “Culture fit” became a vague, sometimes exclusionary standard for advancement and retention - Zappos ONE (employee engagement) and community programs lost steam even before the latest political leadership changes — community service has been deprioritized - New employees should expect the rigid structures and metrics Amazon is known for — the very rigidity that led many people to leave Amazon for Zappos — but without any of the Amazon-level perks (no stock options, less career mobility)

3.0

May 13, 2025

It was great, but now that's gone.

Graphic designer

Recommend

CEO approval

Business Outlook

Pros

Used to be a chaotic but fun place to work, rewarding, benefits and culture were top-notch and you felt like you were a part of something great.

Cons

Amazon crushed it. They took away everything that made Zappos great and now it's solely about making money. Every crappy mid-level manager at Amazon is guaranteed a job at Zappos, and the revolving door of senior leadership—all of whom make bad decisions and bounce—makes the place stagnant.

Viewing 82 - 84 of 679 Reviews

Top companies for "Compensation and Benefits" near you

lululemon

4.0★Compensation & Benefits

adidas

3.8★Compensation & Benefits

Levi Strauss

3.7★Compensation & Benefits

Coach

3.6★Compensation & Benefits

Jobs at The Zappos Family

Merchandise Planner, Zappos

Marketing Coordinator, Brand Partnerships

Buyer II, Zappos Merchandising

Data Scientist III, Customer Strategy

Marketing Manager, Brand Partnerships