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      The Zappos Family

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      The Zappos Family reviews

      2.8

      26% would recommend to a friend

      (678 total reviews)
      avatar

      Scott Schaefer

      31% approve of CEO

      7% positive business outlook

      Ratings by demographic groups

      The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 678 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      678 reviews
      1.0
      Sep 18, 2025

      A Tale as Old as Capitalism – Zappos No Longer Exists

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Some good coworkers are still trying to keep the spirit alive. • Health insurance covers a lot (though it’s very expensive).

      Cons

      • A tale as old as capitalism: big corporation swallows a smaller company with soul, then squeezes out the humanity in favor of profits. • Leadership is hidden. In the past year since the new CEO took over, she’s only appeared to the company a couple of times. You can’t speak to her unless your boss and your boss’s boss approve it. • The “head of people” doesn’t know people at all. Employees feel like headcount, not humans. • CEO’s right-hand admin has been overheard trashing employees in common areas. Leadership is openly disrespectful, not just disconnected. • Engagement roles were cut, but employees are still forced back to the office while certain leaders quietly keep remote privileges.

      1.0
      Aug 28, 2025

      As of 2025 do not work here

      Marketing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The coworkers will go above and beyond always. They are great people.

      Cons

      1. Leadership: leaders came over from another Amazon subsidiary, Shopbop. The leadership team members now are bullies. They do not listen to data or employees, despite these employees having many years of successes and experience at the company. They also negatively talk about employees to other employees. 2. Benefits & pay: majority of employees’ salaries were dropped on average 30% in 2025. Benefits changed as well and are worse than Zappos benefits but cost more. 3. Perks: starting in 2025, Zappos no longer has events or parties and most fun things in the office were removed. 4. Job security: layoffs can happen anytime. No severance.

      3.0
      Aug 27, 2025

      Okay place to work

      Program manager ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employees seem to genuinely care about one another.

      Cons

      New leadership is focused primarily on profits, and doesn't bother to get to know their employees.

      Viewing 16 - 18 of 678 Reviews
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      ReviewsThe Zappos Family reviews

      Glassdoor has 752 The Zappos Family reviews submitted anonymously by The Zappos Family employees. Read employee reviews and ratings on Glassdoor to decide if The Zappos Family is right for you.