Thrasher reviews

Thank you for your feedback. We are committed to creating an open, transparent and collaborative environment for all our employees, so I’m disappointed you felt that you had a negative experience while working alongside us. I value open and honest feedback and continually look for ways to improve, however I would like to address a few of the specific statements you listed. We work hard to hire employees who work with integrity and do what is best for each of our customers. This is why we are a three time winner of the BBB Integrity Awards and continue to get customer reviews that earn us Angie’s List Service Awards and A+ Ratings. We always have room for improvement, but I believe in our employees and that they have the best interest of our customers in mind. As the landscape of our industry continues to evolve, so do we. The customer experience is our top priority, which is one of the key reasons why we initiated an incentive program that directly correlates with customer satisfaction. Our compensation is very competitive, if not higher than many of the other organizations in our area and we want to reward those that provide a consistent WOW experience to our customers. While I wish I still had the opportunity to get to know each employee as closely as I did when we were much smaller; as we grow that unfortunately is just not feasible. While I know we’re not perfect and have made bad decisions in the past, I believe in our leaders and team members. Each of us work hard every day to ensure we provide the best customer experiences we can and to provide a culture that our employees are proud to be a part of. Again, I do value your feedback and am disappointed you felt that your time with us was negative. I thank you for the work you did while you were with us and wish you the best.