Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Vacation time is better than any of the companies I worked with in the past and health benefits are great." ((in 12 reviews)); "Good people and culture" ((in 12 reviews)); "Great Teams" ((in 10 reviews)); "Great work life balance" ((in 9 reviews)); "Great Leadership" ((in 9 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 24 reviews)); "Benefits are abysmal, pay is at/just below competitive salaries, 401k match is mediocre." ((in 12 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

4.0

Jan 3, 2024

Heading The Right Direction

Project coordinator

Recommend

CEO approval

Business Outlook

Pros

Work life balance, decent paid time off, mostly positive culture

Cons

Medical insurance is lacking. Need wider benefits. Promise no raise in benefit; however, what’s cover keeps decreasing.

TierPoint Response

2y

Thank you for sharing your thoughts! We love to hear that you're having a great experience with work-life balance, the time off you receive, and TierPoint's culture. The only way for us to know what is working well or where improvements can be made is from employee feedback so thank you for sharing about the benefits. We appreciate all that you do for TierPoint!

5.0

Jan 2, 2024

Great People!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-team collaboration -work from home -communication from HR, CEO, and weekly 1:1 with supervisor -great PTO

Cons

-limited holidays but supplemented with an additional 6 days off

TierPoint Response

2y

Thank you for stopping by to share a review! It's great to hear that you have great team collaboration and appreciate the communications that are sent out. We stand by our "Family" core value in ensuring employees can have a work-life balance. Thank you for sharing your thoughts and we appreciate all that you do for TierPoint!

2.0

Dec 7, 2023

TierPoint adopts micromanagement

Acct executive

Recommend

CEO approval

Business Outlook

Pros

Leadership is investing in the sales process

Cons

Focusing only on data points with little to no consideration for realities of the true process and client interactions will ultimately result in an exit seasoned sellers while lesser experienced sellers will remain. This is a common industry mistake particularly when senior sales leadership lacks quota sellering experience. Leadership has also shown an inadility to alter strategy based on results of initial plan. Day one plan is the same as day 365 regardless of effectiveness.

TierPoint Response

2y

Thank you for taking the time to share your feedback. It's great to hear that you appreciate the enhancements to the sales process. I encourage you to partner with your leadership team and the sales enablement team to bring new ideas to increase the effectiveness of our seasoned team members. We appreciate you and all that you do for TierPoint!

Viewing 49 - 51 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Operations Technician I

Talent Business Partner

TierPoint

TierPoint reviews

Ratings by category

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Reviews by job title

Heading The Right Direction

Great People!

TierPoint adopts micromanagement

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