Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"The benefits are great (I was even able to add my life partner to my insurance!" ((in 14 reviews)); "Great work life balance" ((in 12 reviews)); "Great Teams" ((in 11 reviews)); "Great Leadership" ((in 10 reviews)); "Work from home with office option Positive, friendly, team environment Focused on family and work life balance Career Opportunities for fast advancement Great Benefits with 401k" ((in 6 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 21 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "Pay was low for the industry and raises were living" ((in 11 reviews)); "Bad culture" ((in 9 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 8 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(93 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

93 reviews

Reviews about "Culture"

Return to all reviews

5.0

May 1, 2025

Great company, great people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* The people are what make TierPoint great. You get to work with genuine, good people who are skilled at their jobs and who really care about delivering great service to customers. * Open lines of communication with managers/management * Generous benefit package * Opportunities for growth through additional training in your field and promotion * Strong company values

Cons

* Pay is sometimes low end of average, but getting better with pay transparency

TierPoint Response

1y

Thank you for taking the time to share your experience! We're thrilled to hear that you've had such a positive experience with your colleagues — we agree that our people truly are the heart of what makes TierPoint special. It's great to know that our open communication, generous benefits, and focus on professional growth are making an impact. We're also proud that our company values resonate with you. Creating an environment where team members feel supported, heard, and empowered to grow is a top priority for us. We appreciate your acknowledging that TierPoint is working on pay transparency throughout the company. Thanks again for your thoughtful feedback — we appreciate it and are glad to have you as part of the TierPoint team!

2.0

Oct 21, 2024

Fair employer, but dont expect perks or bonus's

Senior engineer

Recommend

CEO approval

Business Outlook

Pros

Decent starting pay in most positions Mostly remote workforce Floating holidays and higher than average pto (maybe)

Cons

Very minimal raises, even after title positions. Managers know this and frequently advise employees to leave TierPoint and come back. Tierpoint is known to lose employees over asking for a 10% salary bump, but will re hire someone for 40-60% more. no bonus's unless you have a manager title or above. Manager bonus's are *up to 5%, but is usually 3% or less depending on company performance limited growth opportunities as the internal hiring process requires your current manager to receive notice prior to interviewing and they have to accept it. CEO is known for "wanting 7 figure profits from a $0 investment" and this leads to tierpoint lagging behind others who are willing to invest in new technologies and practices. Expects employees to work miracles, and the good ones who do so are not fairly compensated. Lots of blatent agism from middle age or older employees intentionally sabotaging younger employees or roadblocking them from being able to complete their work

TierPoint Response

1y

Thank you for taking the time to share your feedback. We understand that fair compensation, career growth, and a supportive work environment are essential to our employees. While we recognize there are areas we can improve, we are continuously evaluating our policies regarding compensation, bonuses, and internal mobility to ensure we provide a fair and rewarding workplace. We take concerns about workplace culture and inclusivity very seriously. If any employee experiences or witnesses behavior that goes against our values, we encourage them to bring it to HR or leadership so we can address it appropriately. We appreciate your insights and will continue working toward making TierPoint a better place for everyone. If you'd like to share more specific concerns, HR welcomes open discussions to drive positive change

4.0

Oct 18, 2024

Great Company Structure

Team lead - operations

Recommend

CEO approval

Business Outlook

Pros

Great Communication from Top Down Wants to be best HR Involvement

Cons

Salaries are low across the board

TierPoint Response

1y

Thank you for taking the time to leave a review! We are glad to hear your feedback regarding great communication and HR's involvement. If you have concerns about pay or anything at all, HR is always available for a conversation. We appreciate all that you do for TierPoint!

Viewing 7 - 9 of 93 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Data & Reporting Analyst

Operations Technician I

Operations Technician I

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Great company, great people

Fair employer, but dont expect perks or bonus's

Great Company Structure

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