Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Vacation time is better than any of the companies I worked with in the past and health benefits are great." ((in 12 reviews)); "Good people and culture" ((in 12 reviews)); "Great Teams" ((in 10 reviews)); "Great work life balance" ((in 9 reviews)); "Great Leadership" ((in 9 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 24 reviews)); "Benefits are abysmal, pay is at/just below competitive salaries, 401k match is mediocre." ((in 12 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

3.0

Mar 16, 2022

Sales

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

Good Company and great technology stack

Cons

Biggest pain point trying to keep customers happy while still onboarding, to many issues in implementation.

TierPoint Response

3y

Thank you for sharing your thoughts on your experience at TierPoint. We have to agree that we do offer a great technology stack and options for our customers! We appreciate your feedback regarding implementation. Your insights help us understand where changes need to be made. Thank you for your time at TierPoint and we hope you found something that better suited your needs.

4.0

Jan 30, 2022

Great Place to get your foot in the door of IT

Hds analyst

Recommend

CEO approval

Business Outlook

Pros

Remote work option. Good training structure to handle many types of customers so there's always a challenge, at least for the first year or two. Although I am a computer science student in college this was my first IT-related job, so there is no programming or coding involved but it's great for building a resume and humbling you. This was a great stepping-stone to make it to my next software development internship at another company.

Cons

Speaking to customers about easy computer-related solutions, sometimes all day. Cant take a lunch shorter than 1 hour. Working from home and not speaking to any of your peers outside of chatting in teams is quite isolating. Some problems with customer computers or software are recurrent and redundant and everyone knows about them (DocuTap froze) but someone along the development cycle doesn't want to patch these issues. It's good for me because I keep my job fixing simple issues but I sympathize with the customer that it should be a permanent fix.

TierPoint Response

3y

Thank you for stopping by our Glassdoor page and sharing your experience. We are thrilled to hear you had a great experience at TierPoint! This really is a great place to learn and grow in your career and we pride ourselves on that. Thank you for the time you spent with us and we wish you the best in your new internship & finishing school.

5.0

Jan 17, 2022

great to work for

Data center operation technician ii

Recommend

CEO approval

Business Outlook

Pros

TierPoint is a great company to work for.

Cons

No bad things to say at this time.

TierPoint Response

3y

Thanks for stopping by our Glassdoor page! We are so happy you are enjoying your experience at TierPoint. Keep up the great work!

Viewing 244 - 246 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Operations Technician I

TierPoint

TierPoint reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Sales

Great Place to get your foot in the door of IT

great to work for

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