Is Tim Hortons a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Tim Hortons have rated their employer with 4.5 out of 5 stars in 30 Glassdoor reviews. This is a higher than average score with the overall rating of Tim Hortons employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at Tim Hortons now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Tim Hortons .

Does Tim Hortons pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Tim Hortons with 4.2 out of 5 stars based on 30 anonymously submitted employee reviews. This is 47.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Tim Hortons.

What are the top reviewed jobs at Tim Hortons?

Cashier (1224) , Team Member (818) , Supervisor (606) , Baker (502) , Crew Member (499) , Shift Supervisor (325) , Customer Service Representative (262) , Tim Hortons Team Member (249) , Sales Associate/Cashier (214) , Barista (210) , Manager (176) , Customer Service (156) , Assistant Manager (152) , Cashier/Barista (135) , Store Front Cashier (134)

What are the pros of working at Tim Hortons according to real employee reviews?

"Flexible hours and discounts on breaks (but weren't allowed to have any discounts if we weren't working that day)" ((in 638 reviews)); "A few of the people were nice and the community in the town is amazing." ((in 488 reviews)); "Coworkers are nice and friendly" ((in 396 reviews)); "Free food (This is only if you're smart enough to not get caught by management)" ((in 336 reviews)); "the staff were friendly and it was a community of people always willing to help each other" ((in 303 reviews))

What are the cons of working at Tim Hortons according to real employee reviews?

"All management is bad and makes you feel bad for calling in even when it’s an emergency" ((in 833 reviews)); "The pay was low and bad" ((in 689 reviews)); "Minimum wage and not much choice depending where your are" ((in 232 reviews)); "And you can’t live up higher to manager positions there’s no benefits except free menu items on shift ." ((in 193 reviews)); "Low Salary (Although if it's your first job this shouldn't be an issue)" ((in 159 reviews))

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Tim Hortons

Part of Restaurant Brands International

Tim Hortons Customer Service Representative CSR reviews

4.5

81% would recommend to a friend

(30 total reviews)

Marc Caira

Not enough data to show CEO approval

83% positive business outlook

Ratings by category

4.3

Work/Life balance

4.3

Senior management

4.3

Career opportunities

4.2

Compensation and benefits

3.9

Diversity & inclusion

3.7

Culture & values

Customer Service Representative (CSR) employees have rated Tim Hortons with 4.5 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Tim Hortons is rated 22% above average by Customer Service Representative (CSR) professionals compared to other employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

4.0

Aug 15, 2024

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Shift work that works around my hours

Cons

Management isn't kind to the staff

1.0

Jun 4, 2024

Supervisor

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nothing worth mentioning about that location. Central parkway west

Cons

Long standing hours, pathetic ppl working there, abusive supervisor who bullies whenever she feels like.

2.0

May 14, 2024

Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Free coffee, and one donut

Cons

Not enough hours, and not enough room for improvement

Viewing 7 - 9 of 30 Reviews

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Tim Hortons Customer Service Representative CSR reviews

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Supervisor

Review

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