Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      68% would recommend to a friend

      (1,662 total reviews)
      avatar

      Aman Narang

      77% approve of CEO

      66% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Career opportunities

      3.4

      Senior management

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Feb 18, 2019

      Restaurant app based company with no one from restaurants LOL

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Start-up positive attitudes Decent work environment Work hard play hard mentality

      Cons

      There is a good amount of useless fat in this company. It seems like everyone they’ve hired in the past six months has never even worked a day in the restaurant industry. So they’re genuine understanding of how restaurants run is nonexistent. I’ve dealt with my fair share of confused and frustrated customers via helping other coworkers. I’ve talked to some remote Success people and they’re clueless. It’s almost embarrassing as a team member that’s worked in the restaurant industry for a few years.

      avatar
      Toast Inc Response
      7y
      Thank you for this candid feedback. When we're hiring, we look for a balance of three key things: restaurant experience, technical experience, and customer service experience. Our goal is to hire employees with strong customer service skills that have empathy and passion for our customers' success. We take training very seriously and even offer unique modules such as restaurant empathy. If you are comfortable, please come talk to me so that I can better understand the gaps in our training program. Your insight will be extremely valuable. - Debra Fleig, VP, Customer Support
      5.0
      Feb 17, 2019

      Amazing place to work and grow

      District manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture, benefits, management team, growth opportunities, product

      Cons

      None that I can think of

      avatar
      Toast Inc Response
      7y
      Thank you for the feedback and advice! As we continue to grow the sales organization, we will certainly be scaling the customer success team as well. If you have any additional feedback or suggestions, please don't hesitate to reach out to me.- JV, SVP, Sales
      5.0
      Feb 16, 2019

      Great company!

      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - unlimited PTO - free snacks are nice - all around great atmosphere

      Cons

      can't really think of any

      avatar
      Toast Inc Response
      7y
      Thank you for sharing this feedback! I appreciate all that you do for both our team and our customers! - Herb Dilema, Director, Customer Support
      Viewing 1564 - 1566 of 1,662 Reviews
      Related searches: Toast Inc jobs | Toast Inc salaries | Toast Inc benefits | Toast Inc interviews | Toast Inc conversations
      ReviewsToast Inc reviews

      Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.