Toast Inc reviews

- They laid off like half my team in Feb 2024 after an unpopular reorg. This is the second layoff that I know of in Toast's history. - No sense of code/user flow ownership. You have to ask 6 teams "hey do you own [insert user action here]?" And, a lot of time you'll find the team that owns it and they'll say it's legacy and they don't understand it themselves. - Depending on the team you'll have to learn 5+ languages and 7+ frameworks, you'll constantly be context switching and they refuse to get big customers off legacy flows, so you have to support two versions of everything. - If your team is good and successful, you will be burdened with other teams' issues. Being good at your job is punished. You'll be expected to help constantly with other teams' bugs and other teams' projects even if that team is larger than your team because, "oh, you guys can handle it, you guys are great! We don't have enough resources ourselves." And then, your team is burnt out and angry all the time. - So many bugs, so many broken issues leadership doesn't care about, but you have to fix. Agents who deal with customer issues are allowed to just ping whoever and bother you, even if you're on PTO. There is zero structure here.

Long days often with hours of time wasted searching for current information/ workflows or workarounds to do what you need : want to do. Management seems to transition every 1-2 years for both positive & negative reasons. Preferably all managers should have held a full time 1yr .+ role for the positions they intend to lead. There is so much time wasted in the first 6-12 months of AE’s coaching their manager on the day to day. 80% of hiccups, errors, issues and support related problems fall back onto Sales. Rules, independent “pilots” and consequences posed as “productivity improvement tools” which add time to the day and killjoy for the majority of independent people vary by region and which manager (district or regional) decides they have cracked the quota crushing code for the next month. This rogue and fly by the seat guidance causes confusion and typically lacks proper testing or support. Often only problems are pointed out while no logical or actual open communication is held to work together to discuss how we attain the solutions. Management heavily focuses on their own monthly goals and not our actual SaaS quota requirements. Territories dictate where you can sell and are all completely disproportionately assigned/ balanced fairly. One person can sit at home and wait for opps to book themselves and cherry pick which deals to close each month, while others are fighting for the bare minimum.