Is Toast Inc a good company to work for?

Toast Inc has an overall rating of 3.8 out of 5, based on over 1,785 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 69% of employees would recommend working at Toast Inc to a friend and 67% have a positive outlook for the business. The best reviews about Toast Inc have been left by employees working as BDR , Software Engineer(Internship) and Sales Development Representative (SDR) .

Does Toast Inc pay their employees well?

According to anonymously submitted Glassdoor reviews, Toast Inc employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Toast Inc. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Toast Inc?

69% of Toast Inc employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Toast Inc 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Toast Inc?

Account Executive (193) , Software Engineer (53) , Territory Account Executive (51) , Sales Associate (50) , Senior Software Engineer (33) , Onboarding Consultant (31) , Sales (26) , Sales Development Representative (SDR) (24) , Senior Account Executive (19) , Manager (18) , Customer Care Specialist (17) , Sales Representative (15) , Software Engineer(Internship) (13) , Director (12) , Field Implementation Engineer (12)

What are the pros of working at Toast Inc according to real employee reviews?

"Great Culture and Support from every level of the company." ((in 224 reviews)); "They have great benefits and it is easy to climb up the corporate ladder" ((in 140 reviews)); "great people and very hard working" ((in 135 reviews)); "Work life balance is good" ((in 76 reviews)); "Unlimited PTO (that's encouraged)" ((in 49 reviews))

What are the cons of working at Toast Inc according to real employee reviews?

"50% layoff because of covid sucks" ((in 43 reviews)); "Managers and time management is bad" ((in 32 reviews)); "Long hours and dealing with unreasonable customers." ((in 17 reviews)); "lack of diversity" ((in 9 reviews)); "At the moment it was frustrating, but senior management continued to be transparent as they worked out final details, and 7 months later nobody on the sales floor would have a bad thing to say about our commission structure." ((in 8 reviews))

What are employees saying about Toast Inc layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Toast Inc layoffs and their outlook for job security at Toast Inc in 2026.

What are the top reviewed Toast Inc locations?

Boston , Omaha , Chicago , New York , San Francisco , Los Angeles , Atlanta , Seattle , San Diego , Washington , Austin , Woburn , Houston , Nashville , Philadelphia , Charlotte , Dallas , Cleveland , Denver , Portland , Miami , Jersey City , Kansas City , Reno , Orlando , Boise , Detroit , Grand Rapids , Raleigh , San Antonio

Toast Inc reviews

3.8

69% would recommend to a friend

(1,676 total reviews)

Aman Narang

79% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Compensation and benefits

3.7

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,676 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Nov 22, 2021

Fill the Bucket, Empty the Bucket

Account executive

Recommend

CEO approval

Business Outlook

Pros

Potential to make great money and receive dividends off credit card processing. Somewhat freedom of schedule.

Cons

Shady credit card processing. Total disregard for treating current customers well. Unrealistic expectations for the area you cover. Disconnected management and really hard to find the answers you need to do your job. They make you cold call on Zoom.

Toast Inc Response

4y

Thank you for sharing this review. Serving our customers is our top priority, and we will continue to staff our teams in a way that best supports this community. What you've described here is in direct conflict with our values, so I'm disappointed to hear this was your experience. Thank you for this important feedback; I'd welcome the opportunity to hear more. Please feel free to reach out to me directly- my virtual door is always open. - Joe Starzec, VP of Sales

3.0

Oct 15, 2021

Can make money, but will lose your personal life

Account executive

Recommend

CEO approval

Business Outlook

Pros

nice people on the staff, the product is decent, and there is opportunity to make decent money

Cons

overworked, overworked, overworked. No work life balance, often no recognized boundaries from mgmt or customers, and you'll often get pulled in a million different directions.

Toast Inc Response

4y

Thank you for taking the time to leave this review, and for all of your hard work. Although I'm glad to hear there are aspects of Toast that you are enjoying, I'd like to dig into your concerns. I couldn't agree more on the importance of work/life balance, and I love to hear feedback from employees on how we can continue to improve in this space. I'd encourage you to put time on my calendar so that we can figure out how to best support you and the team. My (virtual) door is always open. -Joe Starzec, VP of Sales

4.0

Aug 11, 2021

Great career option for workers with a restaurant background.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits were generally good. Unlimited PTO, good healthcare options, 401k Match. Toast is a great product that actually makes a difference for their clients. Toast believes in empowering their employees to learn and excel within their role. Remote flexibility before current work climate.

Cons

Long hours for OK pay. While applying for a position with a different team, the hiring manager went through the motions. Asked my manger if it was worth even interviewing me, never turned on their webcam for a virtual interview and never had any intentions on hiring me for that position. Treating an internal employee this way always rubbed me the wrong way after that when this was a highly respected manager within the organization. Supporting remote workers not located in one of the HQ locations has always been something that was lacking.

Toast Inc Response

4y

Thank you for taking the time to share this review. Although I'm happy that there were many aspects of your Toast experience that you enjoyed, it's disheartening to hear your feedback around internal mobility. We love seeing Toasters reach their career goals, and aim to provide all of the tools and resources needed to make this possible. I will be sure to share your feedback with members of our internal mobility team. If there's anything else you would like to share, I would love to discuss with you further. - Jeff Moore, VP of Talent Acquisition

Viewing 187 - 189 of 1,676 Reviews

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Toast Inc

Toast Inc reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Fill the Bucket, Empty the Bucket

Can make money, but will lose your personal life

Great career option for workers with a restaurant background.

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