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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      69% would recommend to a friend

      (1,680 total reviews)
      avatar

      Aman Narang

      79% approve of CEO

      67% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Compensation and benefits

      3.7

      Work/Life balance

      3.6

      Career opportunities

      3.4

      Senior management

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jan 24, 2020

      Great company, HORRIBLE undermanagement

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Super successful company - All the resources you want

      Cons

      You know how they say: employees don’t leave their jobs, they leave their managers? From the get go expectations weren’t laid out at all: What I’ll be doing, what my day to day will look like, what is expected of me as a professional, what metrics I’m being measured against. Im a noob so I didn’t find this particularly concerning. Looking back now, I will think twice before taking a job if the job laid out in front of me isn’t clear. There’s a phrase they use here: “limited management oversight.” This seems to be a ploy to undermamage. As a manager, you need to measure performance actively. You can’t just be MIA the entire month or quarter and just show up at the end and tell me I didn’t do anything right.

      avatar
      Toast Inc Response
      6y
      This was a tough one to read, but I appreciate you sharing it. We need to hear this feedback in order to make the employee experience better. I’m sorry that you’ve felt undermanaged, with unclear expectations about performance in your role. Hypergrowth can definitely present challenges as the needs of the business continuously evolve, but that’s no excuse for how you’ve been feeling. I would love to connect and better understand your situation so that we can make it right. If you’re comfortable, I encourage you to reach out to me directly via email or through OfficeVibe. - Annie Drapeau, CPO
      2.0
      Sep 17, 2019

      Still a lot of growing to do

      Customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people at Toast are great! Not a bad apple in the bunch! It was fun interacting with them on a daily basis.

      Cons

      The work is VERY stressful, especially in Support. There was a LOT of turnover. Also, there didn't seem to be an interest from management to make a better product. Rather, the focus seemed to be on "going public," which means making a product just good enough to sell, but not spending a lot of effort making it better. Sales were more important.

      avatar
      Toast Inc Response
      6y
      Thanks for sharing and for calling out these opportunities for improvement! Feedback like this helps us grow better. I’m sad to hear that you found your role to be overwhelming and stressful. Support is at the core of our Customer Success philosophy, and we are continuing to invest in product enhancements and trainings that enable our team to best support our customers. I genuinely appreciate your contributions to Toast over the course of your tenure, and I wish you all the best! - Emmanuelle Skala, SVP Customer Success
      5.0
      Jan 21, 2019

      Toast is the place to be if you want to truly love coming to work every day.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing start-up culture. Eclectic group of people that all have something to bring to the table. Work life balance is very much encouraged with unlimited PTO and wellness benefits - Toast really cares about the well being of its employees. The (Omaha) office is beautiful AND environmentally friendly (we compost!), which makes it really easy to be there for 8 hours a day.

      Cons

      With Toast’s incredible growth, there are a lot of growing pains/systems changing rapidly. Definitely not the type of workplace for someone who is adverse to change and can’t go with the flow.

      avatar
      Toast Inc Response
      7y
      I love everything about this review, especially what you shared about everyone having something unique to bring to the table. I think that's my favorite part of working at Toast- getting to collaborate with such an eclectic and talented group of people. Thank you for sharing! - Jackie Steele, Sr. Director, People & Culture
      Viewing 247 - 249 of 1,680 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,789 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.