Tom James Company reviews

3.8

67% would recommend to a friend

(894 total reviews)
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Todd Browne

90% approve of CEO

70% positive business outlook

Tom James Company has an employee rating of 3.8 out of 5 stars, based on 894 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tom James Company employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

894 reviews
2.0
Apr 15, 2024
Recommend
CEO approval
Business Outlook

Pros

- Working with clothes (fun product) - Opportunity to network and meet a ton of successful great people in your area - The company really focuses on gratitude and goal setting - Forces people to grind - Nice trips to go on and to be rewarded with

Cons

The cons can just simply not be put into a bulleted list. This company sells the “Tom James Opportunity” to recent college graduates. They try to act like if you just make the calls and work from 7am until 6pm you will be successful. However, they force old “used car salesperson” tactics down their employees throats and high amounts of pressure constantly. They tell their salespeople that it does not matter if someone they call on needs a suit just as long as they are rich. Not to mention that most of the good prospects in town have been sought after leaving very few qualified prospects for new salespeople. As far as the product, there were constant delays in orders and fabrics going out of stock after an order was put through. There should not have to be tons of crisis management when selling suits but there is at Tom James. Managers pick at people’s appearance and the company is mainly white people. Their statics of how much a first year sales rep can make is also skewed because half of the people quit after 6 months. For a commission based job I would never recommend this to a friend unless they are willing to have no social life and have rich parents that can support them when trying to build their business.

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Tom James Company Response
2y
We realize it takes time, a lot of hard work, grit and determination to build your own business. Our number one goal is building people. People who struggle have the opportunity to participate in retraining programs (company paid), coaching (company/leadership paid), financial assistance programs and other performance improvement plans. A recent review of our President's Club members found that more than 50% had participated in one or more performance improvement programs at one point or another. We would have lost these people otherwise. Our culture is to stick by and support people who want to make it work as long as they are willing to work at it. If there are any situations that you would like to discuss privately in more detail, we are always open to talking—just email careerdivision@tomjames.com. We want you to know that Tom James values your review and considers all comments.
5.0
Mar 25, 2024

Great

Recommend
CEO approval
Business Outlook

Pros

Great job, great opportunity, great people

Cons

Extremely hard. Horrible work-life balance. Zero base pay.

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Tom James Company Response
2y
Thank you for taking time to write a review. We are truly happy to see that you are pleased with your career at Tom James and are taking advantage of some of the lucrative opportunities we offer. We realize it takes time, a lot of hard work, and determination to build your own business. Tom James is dedicated to providing training, coaching, technology and sales engagement platforms, 1-1 meetings, lucrative monthly bonuses and a positive culture in order to empower our Sales Professionals to be successful. Thank you again for your comments
3.0
Mar 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Good experience, teaches you a lot about sales

Cons

Just your typical toxic sales culture

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Tom James Company Response
2y
As a company that really strives to build and develop people, we are sorry to hear you had a negative experience. If there are any situations that you would like to discuss privately in more detail, we are always open to talking—just email careerdivision@tomjames.com. If there were any scenarios where we have not upheld our principles and values, we would want to know and address immediately.
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Glassdoor has 966 Tom James Company reviews submitted anonymously by Tom James Company employees. Read employee reviews and ratings on Glassdoor to decide if Tom James Company is right for you.