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Tom James Company

Engaged Employer

Tom James Company reviews

3.8

67% would recommend to a friend

(894 total reviews)
avatar

Todd Browne

90% approve of CEO

70% positive business outlook

Ratings by category

4.1

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Diversity & inclusion

3.8

Compensation and benefits

3.6

Work/Life balance

Tom James Company has an employee rating of 3.8 out of 5 stars, based on 894 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tom James Company employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

894 reviews
1.0
Aug 16, 2024

Do not work here

Outside sales representative
Recommend
CEO approval
Business Outlook

Pros

Sales experience and client relationships

Cons

This is was a horrible experience they do not know how to run an office. They kept hiring new people and not focusing on the new reps that already had. I watched 6 people quit within 1 year that just got hired. Most new people only last about 3 months then they quit. The pay is not good. They will work you like a dog, they will tell you “you don’t want it bad enough” after working 70 hours that week. Bad experience do not work here i promise it’s bad!

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Tom James Company Response
1y
As a company that really strives to build and develop people, we are sorry to hear you had a negative experience. Without being argumentative, we do like to take the opportunity when relevant to point out to any potential reader’s feedback that is factually incorrect. While we appreciate feedback of any variety, it is also important to be factual: - We do not expect 70 hour workweeks from our new partners. In general, this is not our management style. It is TRUE that many of the people we attract choose to work very hard in their first years of building their clientele. Our belief is that if we help people develop goals for the life they want to build, and help them develop an activity plan to accomplish those goals, they will use both their work ethic and their efficiency/creativity to figure out how to achieve them on a monthly basis. While it does take hard work to get your business off the ground here, it is not our culture to enforce a specific hourly requirement. Thank you again for leaving your comments.
3.0
Jun 13, 2024

More cons than pros

Sales professional
Recommend
CEO approval
Business Outlook

Pros

Amazing sales training & mentorship. Growth opportunities based on performance. Great first sales job for those who are ready to hustle & learn. CEO & other higher up leadership are exceptional people. Great products & clothing.

Cons

12-14 hour days. Low pay, base salary reduces monthly with the idea you will make more in commission. Cliquey/toxic culture at some locations. I’ve never worked at a company with so many HR concerns. “Ride days” with high performers - some who do not drive safely due to working while driving…

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Tom James Company Response
2y
As a company that really strives to build and develop people, we are sorry to hear you had a negative experience. We do not expect 70-hour workweeks from our new partners. In general, this is not our management style. It is TRUE that many of the people we attract choose to work very hard in their first years of building their clientele. Our belief is that if we help people develop goals for the life they want to build, and help them develop an activity plan to accomplish those goals, they will use both their work ethic and their efficiency/creativity to figure out how to achieve them on a monthly basis. While it does take hard work to get your business off the ground here, it is not our culture to enforce a specific hourly requirement. If there are any situations that you would like to discuss privately in more detail, we are always open to talking—just email careerdivision@tomjames.com. We want you to know that Tom James values your review and considers all comments. Thank you for taking the time to leave a review.
2.0
Sep 26, 2023

Not worth it

Sales development representative (sdr)
Recommend
CEO approval
Business Outlook

Pros

- 50% off - opportunity to earn free suit - free LinkedIn premium - follow days with your leader are fun. It’s nice to get out of the office

Cons

There are so many terrible things about working here that you don’t realize until you start. They are so good at selling the company to naive college students but this job is absolutely miserable. I left work everyday feeling depressed and terrible and I’ve never been happier since I’ve left. I’m still mentally recovering from this job. To start off “Tom James” is very very similar to a MLM or pyramid scheme company. You are responsible for building your own business from the ground up which is very hard. You are expected to make 85 dials a day at a MINIMUM, and prospect 35 new clients a day and most people are in the system so good luck. I was told in training that their need for suits doesn’t matter as long as someone has money call them. That’s ridiculous. Many of the conversations I heard at the office were not work appropriate and Would definitely be an HR violation. It’s not a team dynamic either it’s very cliquey. I felt like this job was more hitting on men than selling suits. The script is very outdated and sucks and everyone will hang up on you. The pay is terrible. I was getting paid $17.50 per hour. I also never received my earned pto and hours on my last day when I received my paycheck. You will spend a lot of time trying to chase people and book appointments. The way to handle objections is to ignore and keep asking to meet which p*sses people off more. This company is a joke and success depends on location and leadership. Your leader will take your clients and give terrible advice. Just don’t do it. Work life balance is bad and the hours are too.

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Tom James Company Response
2y
As a company that really strives to build and develop people, we are sorry to hear you had a negative experience. Without being argumentative, we do like to take the opportunity when relevant to point out to any potential reader’s feedback that is factually incorrect. While we appreciate feedback of any variety, it is also important to be factual: - MLMs or "pyramid schemes" by nature are companies that build revenue through representative fees in addition to actual product sales. An MLM will typically charge for training/conferences, offer no benefits, hire only 1099 contractors, and in some cases require representatives to commit to purchasing a certain amount of product. By contrast, Tom James covers training 100%, including two week-long international conferences to locations like the JW Marriott-Marco Island and the Hilton Downtown Austin. All expense paid for the employee. Regarding any workplace issues, we would genuinely want to hear about this immediately if you feel you experienced this in your time as an employee. Just email us at careerdivision@tomjames.com. If there were any scenarios where we have not upheld our principles and values, we would want to know and address immediately.
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ReviewsTom James Company reviews

Glassdoor has 966 Tom James Company reviews submitted anonymously by Tom James Company employees. Read employee reviews and ratings on Glassdoor to decide if Tom James Company is right for you.