Total Expert reviews

3.4

56% would recommend to a friend

(142 total reviews)
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Joe Welu

64% approve of CEO

54% positive business outlook

Total Expert has an employee rating of 3.4 out of 5 stars, based on 142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Total Expert employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

142 reviews
1.0
Mar 29, 2021
Recommend
CEO approval
Business Outlook

Pros

TE is full of smart and good natured people that really want to succeed and are willing to help. It's also a great place to learn about SaaS and the fast moving challenges that presents themself in this industry. Also, a great opportunity to work in the Fintech space which isn't super common in the midwest. The product is very popular in the mortgage space.

Cons

There is a complete lack of leadership starting at the top that works its way down in each department. There is little loyalty and it's extremely ironic that gratitude is a "core value". The CEO thinks he's building the next Salesforce or Veeva (which he reminds people often) of financial services, rather than focus on just being Total Expert. The CEO had so little trust in his employees that he couldn't remove himself from anything from deal review, to customer or prospect meetings. Not a great way to build confidence. Turnover was bad. I saw 3 CROs/heads of sales in 3 years all whom were let go, multiple marketing leaders, too many sales reps to count and unfortunately so much more. So much talent wasted due to a lack of leadership and direction. Its tough to build confidence when a wave of firings happen every 3-6 months. The transparency is lacking in almost every facet from product to layoffs. This is a company that so badly wants to be the next big thing and uses growing fast as an excuse for their failures. People dedicate their lives to their career and TE owes it to them to treat them with the professionalism and transparency they deserve, not just a sandbox to deliver numbers to the board. These are not mutually exclusive.

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Total Expert Response
5y
Hey - thank you for taking the time to share your feedback with us. To further help us and your colleagues, we encourage you to email us at peopleoperations@totalexpert.com so that we can schedule time to talk with you further about your experience. We are working hard to make Total Expert a company where employees feel appreciated, and every voice is respected and valued. Thank you, Anna Klombies Chief People Officer
1.0
Nov 5, 2020
Recommend
CEO approval
Business Outlook

Pros

Great people at the manager level who are smart, committed and empathetic. In all likelihood, the company will be successful as they meet a need in the financial services market.

Cons

Execs and higher level leadership are changing constantly which creates confusion. People at lower levels are constantly worried about getting fired. No 401k Company priorities seem to change by the day Favoritism is rampant Culture is based in fear

3.0
May 18, 2020

So much potential if leadership would get out of the way

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You'll be surrounded by people who are passionate about their work and are dedicated to making the best outcomes possible at Total Expert. The compensation and benefits are generous, and the company is growing fast. There's a great sense of teamwork and camaraderie, and although everyone is professional, as a startup the company hasn't become "corporate" yet.

Cons

Here's what Total Expert needs to improve: 1) Poor cross-team communication and collaboration - There needs to be a central knowledge base for the entire company, and a clear chain of command/approval flow for team projects. 2) Less interference from leadership - The CEO treats the company like his personal sandbox, where he has control over every tiny detail. Although Total Expert claims to put 'Customer First,' the company is mostly focused on dropping everything (including quality and best practices) to appease the CEO's arbitrary demands.

Viewing 10 - 12 of 142 Reviews

Glassdoor has 143 Total Expert reviews submitted anonymously by Total Expert employees. Read employee reviews and ratings on Glassdoor to decide if Total Expert is right for you.