Total Expert reviews

3.4

56% would recommend to a friend

(142 total reviews)
avatar

Joe Welu

64% approve of CEO

54% positive business outlook

Total Expert has an employee rating of 3.4 out of 5 stars, based on 142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Total Expert employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

142 reviews
2.0
Dec 27, 2023
Recommend
CEO approval
Business Outlook

Pros

- product market fit - competitive pay - remote work

Cons

I have held sales positions at various sized tech companies, from established to hyper growth mode. Publicly and privately held. I can say without a doubt this is the worst culture I have ever been apart of. Organization is top heavy with leadership roles and some want to control every thing front line workers do, to the point it stifles agility and customer relationships. From an ethical standpoint, they are not customer first or transparent in billing practices. Managers talk badly about employees to other employees. There is extreme favoritism, bullying and name calling. They expect you to be on 24/7 and get upset if you don’t respond to last minute, unanticipated requests on weekends.

avatar
Total Expert Response
2y
Thank you for your review. Feedback helps us to continually improve our business, company culture, and employee experience. The note about ethical practices, transparency, and managers speaking badly about employees are all topics we would like to investigate further. If you are comfortable providing additional details, please email peopleops@totalexpert.com. We appreciate the time that you spent on the TEam. We wish you all of the best in your current and future endeavors.
1.0
Feb 11, 2022

A broken culture that needs fixing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are free snacks at the office and unlimited PTO.

Cons

Total Expert says they are "people first" and "support continuous learning", "share the credit for being successful", etc. It's the complete opposite. The executive team and leadership do not care about their people and don't put us first. Sure, free swag or cookie boxes are cool... but if you ask for them to support you in a learning opportunity, they'll say no. They will ignore you. If you ask for a promotion or want to switch departments, no. If there are awards, it's always the same handful of people that win. "We consistently introduce and contribute to new ideas, products and processes." I'd argue they take innovation to an extreme, negatively impacting the product. Leadership doesn't care about enhancing the platform. Instead, they're rushing from release to release, trying to push new features out as fast as possible. Everything is breaking behind the scenes, and our customer-facing teams are taking the brunt of it. There has been massive turnover in the past few months. We're tired, underpaid, and no one is happy.

avatar
Total Expert Response
4y
We are People First and we absolutely do support continuous learning. The People Ops team rolled out LinkedIn Learning last year. This valuable resource is available to all employees and offers a range of career development and learning opportunities, and more importantly empowers employees to independently explore interests and gain skills. At Total Expert we encourage managers to guide employees on their career development goals, including promotion and transfer opportunities. That is built into our review process as well. We are proud to say that 20% of our staff transferred to new departments or were promoted last year. Total Expert publicizes all open positions in the organization via our Applicant Tracking System, Lever.
2.0
Jun 19, 2021

Keep Looking

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary is competitive, and location is convenient for many

Cons

CEO is all ego, product is very unstable, no 401K, expensive benefits, and very poor culture.

Viewing 22 - 24 of 142 Reviews

Glassdoor has 143 Total Expert reviews submitted anonymously by Total Expert employees. Read employee reviews and ratings on Glassdoor to decide if Total Expert is right for you.