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      TouchTunes

      Engaged Employer

      TouchTunes reviews

      2.9

      43% would recommend to a friend

      (129 total reviews)
      avatar

      Ross Honey

      32% approve of CEO

      27% positive business outlook

      Ratings by demographic groups

      TouchTunes has an employee rating of 2.9 out of 5 stars, based on 129 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TouchTunes employee rating is 22% below average for employers within the Media & Communication industry (3.7 stars).

      Reviews by job title

      129 reviews
      2.0
      Jun 10, 2024

      Decent for a starter

      Tier 2 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are decent enough for a household.

      Cons

      This is not a 9 to 5 job if working in tech support

      avatar
      TouchTunes Response
      2y
      I’m glad that you were happy with the benefits we offer, as we strive to offer a good overall Total Rewards package. I hear you that our tech support roles aren’t 9 to 5. Our locations are generally bars and restaurants, and their peak times are typically in the evening and on weekends. Our customer satisfaction is very important to us, which results in our customer support roles working outside of typical office hours. I hope you have found a role that better aligns with your ideal schedule. Thanks, Ross
      5.0
      Nov 1, 2019

      Great work environment and overall culture!

      A/r
      Recommend
      CEO approval
      Business Outlook

      Pros

      The overall culture is great! Management is down to earth and here to listen and help in any way!

      Cons

      Extend work from home to more departments.

      5.0
      May 29, 2018

      Fun and exciting place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Plentiful opportunities to drive meaningful value and apply creativity to a profitable business and network that is growing into a product and tech-driven leader in its industry - Collaborative environment and relatively flat hierarchy, as employees at all levels and functions are encouraged to contribute ideas (and do so) - Product and company sits at the intersection of music, media and technology so there is naturally a culture focused on fun and innovation - Leadership is focused on doing the right thing for the business and not afraid to try new things and fail fast in order to learn from mistakes and experiment

      Cons

      - Being private-equity owned by investors focused on short-term exit can weigh heavily on staff morale, given the constant emphasis on trimming costs and optimizing valuation, though this is normal for any company undergoing disruption - Historically, the company has focused on B2B marketing to venues and operators, so there has been less focus on consumer brand, which can be frustrating for Marketing and anyone focused on driving external partnerships or conversations, though there are real strides being made here recently - Recent merger and dual company / product structure sometimes creates air of distrust and rivalry. As integration continue to play itself out, I'd expect a stronger sense of alignment and overall unity

      avatar
      TouchTunes Response
      8y
      Thanks very much for your review. I appreciate you highlighting the collaborative environment, as that has been an important focus for me. With regards to the cons you lay out, I would say that these are all challenges of a company undergoing change and they are things we are making progress on (as you point out), but we still need to keep working at.
      Viewing 31 - 33 of 129 Reviews
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      ReviewsTouchTunes reviews

      Glassdoor has 135 TouchTunes reviews submitted anonymously by TouchTunes employees. Read employee reviews and ratings on Glassdoor to decide if TouchTunes is right for you.