TouchTunes reviews

2.9

43% would recommend to a friend

(129 total reviews)
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Ross Honey

32% approve of CEO

27% positive business outlook

TouchTunes has an employee rating of 2.9 out of 5 stars, based on 129 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TouchTunes employee rating is 22% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

129 reviews
2.0
Mar 27, 2014

So much potential! But disappointingly misses the beat.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Innovative jukebox products/services Current CEO has moved company forward in the digital entertainment industry more than any other; huge driver, visionary, very impressive

Cons

Management (middle) lacking in leadership skills, training and is directive/commanding, not open Many problem resolutions, suggestions, ideas expressed with management go unnoticed/unchanged Environment can be hostile and/or stifling, depending on location Low employee morale Poor communication Advancement within company limited, based on location High employee turnover at all levels and lack of solid foundation Lack of processes (combined with poor communication), resulting in below average to average execution of projects Wrong people in wrong positions, with some leaving out of frustration or being terminated Many lack confidence in HR Limited (very) training, no structured/organized training in many departments; especially customer servicing/interfacing areas Many high producing employees go unrecognized, are under paid and unappreciated; ultimately leading to employee burn out and/or leaving organization

1.0
Oct 16, 2025
Recommend
CEO approval
Business Outlook

Pros

- hybrid environment - comunter benefit

Cons

- Toxic Leadership Culture: Incompetent, egotistical, and narcissistic management that fosters fear rather than collaboration. - Zero Upward Mobility: No clear career paths or growth opportunities; promotions and recognition are rare or politically driven. - Miserable Work Environment: Employees, especially those who’ve been there long-term, appear burned out, disengaged, and deeply unhappy. - Soul-Sucking Atmosphere: The energy is heavy, draining, and creatively stifling — it feels like survival, not inspiration. - Widespread Negativity: Teams spend more time gossiping, complaining, or blaming others than actually collaborating or problem-solving. - Divisive Leadership: Leadership preaches values like inclusion and teamwork but acts in the opposite way — creating silos and favoritism. - HR Complicity: HR prioritizes protecting toxic management over supporting employee well-being or addressing serious workplace issues. - Culture of Fear and Bullying: Bullies are rewarded and thrive in the environment, while kind, collaborative, and talented people often leave. - Lack of Accountability: Poor performers in leadership roles face no consequences; bad behavior is normalized. - Hypocritical “Culture” Messaging: Company values are used as PR slogans, not guiding principles — nothing authentic about the “people-first” narrative. - Rampant Discrimination: Racism, Islamophobia, and other forms of bias are openly tolerated or ignored by leadership — creating a hostile environment for anyone outside the “inner circle.” -Declining Business & Outdated Product: Revenue continues to fall because the product is irrelevant in a changing economy — especially during a recession. Leadership refuses to innovate or face reality. - Overall Dysfunction: The company is a case study in how not to run a business — a revolving door of talent, crumbling morale, and no vision for the future.

1.0
May 10, 2023

Underpaid

Recommend
CEO approval
Business Outlook

Pros

They have great products, but techline is underpaid. The amount of work they throw at you and the amount of money you make doesn't match.

Cons

People who work there are great, you can make sime good friends.

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TouchTunes Response
3y
I am sorry to hear that you felt underpaid when you worked with us. As I have said in other reviews, we strive to match the market, and if any employee thinks we are below, I encourage them to discuss it with their manager. We have made adjustments proactively and reactively to ensure that employees feel they are getting a fair deal. On your advice, it is unfortunate that you feel that way about management. We work hard to ensure managers treat all employees the same, and in our most recent employee poll, 91% of respondents said their manager treats them fairly and respectfully. 88% said their manager was approachable and available. All the best in your future endeavors, Ross
Viewing 16 - 18 of 129 Reviews

Glassdoor has 135 TouchTunes reviews submitted anonymously by TouchTunes employees. Read employee reviews and ratings on Glassdoor to decide if TouchTunes is right for you.