Toys "R" Us Assistant Store Manager reviews

4.1

38% would recommend to a friend

(86 total reviews)
avatar

David A. Brandon

43% approve of CEO

32% positive business outlook

Assistant Store Manager employees have rated Toys "R" Us with 4.1 out of 5 stars, based on 86 company reviews on Glassdoor. This indicates that most Assistant Store Manager professionals have an excellent working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Assistant Store Manager professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

86 reviews
1.0
Sep 27, 2012
Recommend
CEO approval
Business Outlook

Pros

10% discount on many but not all items in the store. Salary was very competitive.

Cons

In my store we went through 3 district managers, 3 store managers, 1 interim store manager in the span of 3 years. This high turnover resulted in assistant managers having to compete with each other for resources, since there was no real leadership, it broke down cooperation, increased squabbling and finger-pointing. Even when there was stable district leadership, the hours were pretty brutal. You can expect a 55 to 60 hour work week in a store where things are running well out of season. 70 hours or more and 6 days a week in a situation where the store is not running well, and during the holiday/ inventory season. All of this would have been bearable for those with a strong work ethic, but for one VERY important issue: Respect. When store managers take credit for all the accomplishments you and you peers as ASMs have cultivated through hard work and ridiculous hours, but then get thrown under the bus and have any issues or problems attributed to the ASMs lack of dedication, or ability or care... It's incredibly demoralizing. It makes going to work each day a chore. Worse than that, it sets a precedent where ASMs begin blaming team leads for failures and so on. Everyone in that building is there to succeed. Of all the district and store leaders in those three years only ONE made the team feel that way. Everyone else made it clear that the team was there to make them, meaning that one DM or store manager, succeed. Our personal views, issues, aspirations, needs, challenges did not matter it they did not further his personal growth.

3.0
Jun 23, 2012
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule even for management. Decent Medical and Dental benefits.

Cons

Pay is lower for internal promotes than it is for externals. Long hours for salary managers, cutbacks on hours and team. Company is cheap, doesn't offer a lot of incentive for team members.

4.0
Jun 21, 2012

Pretty Good

Recommend
CEO approval
Business Outlook

Pros

Overall the company is really good.... They at times are a little slow but overall we sell Toys!...

Cons

No real issues. The Holiday Season is a very difficult time for your family.

Viewing 70 - 72 of 86 Reviews

Glassdoor has 6,153 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.