Toys "R" Us Assistant Store Manager reviews

4.1

38% would recommend to a friend

(86 total reviews)
avatar

David A. Brandon

43% approve of CEO

32% positive business outlook

Assistant Store Manager employees have rated Toys "R" Us with 4.1 out of 5 stars, based on 86 company reviews on Glassdoor. This indicates that most Assistant Store Manager professionals have an excellent working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Assistant Store Manager professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

86 reviews
1.0
Apr 4, 2012
Recommend
CEO approval
Business Outlook

Pros

The people I work with are awesome for the most part. The company is horrible.

Cons

Completely unrealistic goals as to what can be accomplished in a day with the hours and resources given. As a manager or ASM, only way to get daily and weekly goals accomplished is to work every day for more than 12 hours which wears you down both mentally and physically over time. Corporate management has no pity whatsoever for their legalized slavery to store managers. Pay offered to hourly associates leads to bottom of the barrel (in many instances) hourly associates who do not stay long. Constant turnover due to poor working conditions. You will have no life, especially during holidays when you will be forced to work even MORE hours than normal. Kiss your Easter, Thanksgiving, Christmas goodbye because you won't be having them with your family. Constant threats of being replaced for supposedly underperforming- however, no one is actually ever let go because everyone at other stores is in the same boat; barely being able to survive and putting on "horse and pony shows" for the DM's and regionals and hoping for the best. Favoritism and politics rampant in upper management. Ads and specials are horribly thought out by corporate with never enough sale merchandise, which angers customers (and the customers are right). However, you will be held responsible as a manager when customers give bad scores on feedback surveys due to circumstances you have absolutely no control over (in stocks).

2.0
Mar 8, 2012
Recommend
CEO approval
Business Outlook

Pros

The team members that work there tend to be very versatile and knowledgeable for the most part. Everyone is very hardworking and good at their job.

Cons

The company does not have a very good structure of leadership. They try to run the stores as if they are a true big box store but it more of a mid box. 75% of their sales come from the last few weeks of the year for christmas that the rest of the year you are running on barebones. There are never team members in the store and they make the assistant managers work like Team Members. The Assistant Managers seem like a Department Supervisor position and the Store manager an Assistant because the District managers MicroManager the stores. Things that are suppose to get done never do because they make a million priorities and there is no staffing to do it besides you.. the Assistant Manager, and they expect you to run a business also!

1.0
Dec 22, 2011
Recommend
CEO approval
Business Outlook

Pros

The hours is very flexible with the associates but little hours in off season.

Cons

If you are not with them, you are against them. The District managers will always stick up for each other including the Store Manager. They run a dirty district, they will make you feel stress out all the time if they wanted to get rid of you. They have done it to more than one Assistant Manager and associate.

Viewing 73 - 75 of 86 Reviews

Glassdoor has 6,151 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.