Toys "R" Us Customer Service Associate reviews

3.8

24% would recommend to a friend

(32 total reviews)
avatar

David A. Brandon

23% approve of CEO

2% positive business outlook

Customer Service Associate employees have rated Toys "R" Us with 3.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

32 reviews
3.0
Nov 5, 2025

toxic management

Recommend
CEO approval
Business Outlook

Pros

while working there, my colleagues made it such a fun environment. work full shift u get 2 1hr break.

Cons

not recommended for the weak. christmas season can go home as late as 5am. once reached home 7+am and still had to work morning shift next day. depending on the manager, some is fun, some is not.

4.0
Sep 19, 2023
Recommend
CEO approval
Business Outlook

Pros

I worked with great and accommodating coworkers.

Cons

Like any job, there were stressful moments like dealing with yelling customers when items weren't in stock.

Viewing 1 - 3 of 32 Reviews

Glassdoor has 6,149 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.