Is Toys "R" Us a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Toys "R" Us have rated their employer with 3.8 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Toys "R" Us employees being 3.9 out of 5 stars. Search open Customer Service Associate Jobs at Toys "R" Us now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Toys "R" Us .

Does Toys "R" Us pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Toys "R" Us with 2.4 out of 5 stars based on 32 anonymously submitted employee reviews. This is 37.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Toys "R" Us.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (96) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"Fun and cool to work great people" ((in 355 reviews)); "Great Coworkers and they were willing to assist" ((in 194 reviews)); "The staff is friendly & and always willing to go above and beyond to help one another!" ((in 108 reviews)); "Good benefits overtime during season" ((in 90 reviews)); "fun work environment involving children and toys" ((in 85 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 384 reviews)); "Poor work/life balances and management that was only there to collect a check." ((in 368 reviews)); "long hours and lack of payroll" ((in 234 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 188 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 117 reviews))

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Toys "R" Us

Toys "R" Us Customer Service Associate reviews

3.8

24% would recommend to a friend

(32 total reviews)

David A. Brandon

23% approve of CEO

2% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (32 reviews)

Ratings by demographic groups

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Customer Service Associate employees have rated Toys "R" Us with 3.8 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

32 reviews

2.0

Sep 16, 2020

Customer complaints

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

great people to work with.

Cons

Corporate didnt care about its employees

3.0

Jan 19, 2020

Good Over all

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Colleagues were amazing- had an amazing time with them

Cons

Management was not friendly at all- always in a bad mood

5.0

Jul 15, 2018

Mysanny is

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Bringing joy to kids & seeing the parents happy that their child was excited and happy about a purchase that they either had made or was about make.

Cons

Really there was no cons at the store you know I’m human so I’ve had personal bad days, but I never let it interfere with my job I loved that job.

Viewing 7 - 9 of 32 Reviews

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Toys "R" Us Customer Service Associate reviews

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Good Over all

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