Is Toys "R" Us a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Toys "R" Us have rated their employer with 4.0 out of 5 stars in 47 Glassdoor reviews. This is an average score with the overall rating of Toys "R" Us employees being 4.0 out of 5 stars. Search open Customer Service Representative Jobs at Toys "R" Us now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Toys "R" Us .

Does Toys "R" Us pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Toys "R" Us with 3.3 out of 5 stars based on 47 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Toys "R" Us.

How happy are Customer Service Representative professionals working at Toys "R" Us?

96% of Customer Service Representative employees at Toys "R" Us would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Customer Service Representative professionals have also rated Toys "R" Us with a 4.7 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (97) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"Fun and cool to work great people" ((in 364 reviews)); "Great Coworkers and they were willing to assist" ((in 190 reviews)); "Good benefits overtime during season" ((in 90 reviews)); "The employees were great and supportive." ((in 88 reviews)); "fun work environment involving children and toys" ((in 78 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 386 reviews)); "Management poor and never took any responsibility for their actions." ((in 356 reviews)); "long hours and lack of payroll" ((in 235 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 188 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 113 reviews))

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Toys "R" Us Customer Service Representative reviews

Rating: 2
Author: Customer Service Representative

4.0

96% would recommend to a friend

(47 total reviews)

David A. Brandon

96% approve of CEO

96% positive business outlook

Ratings by category

4.7

Work/Life balance

4.5

Culture & values

4.5

Diversity & inclusion

3.9

Senior management

3.3

Compensation and benefits

3.3

Career opportunities

Customer Service Representative employees have rated Toys "R" Us with 4.0 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

47 reviews

4.0

Jun 24, 2014

Good for part time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly coworkers and management. Working with kids can be fun. Shifts are fairly short. Management was very willing to work with scheduling conflicts.

Cons

I was just paid minimum wage for starting pay, which is not enough money to pay rent/buy groceries.

2.0

May 10, 2012

not a good place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

fun to work with young people

Cons

no job growth and no opportunity

Viewing 46 - 47 of 47 Reviews

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Toys "R" Us Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good for part time

not a good place

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