Is Toys "R" Us a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Toys "R" Us have rated their employer with 4.0 out of 5 stars in 47 Glassdoor reviews. This is an average score with the overall rating of Toys "R" Us employees being 4.0 out of 5 stars. Search open Customer Service Representative Jobs at Toys "R" Us now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Toys "R" Us .

Does Toys "R" Us pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Toys "R" Us with 3.3 out of 5 stars based on 47 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Toys "R" Us.

How happy are Customer Service Representative professionals working at Toys "R" Us?

96% of Customer Service Representative employees at Toys "R" Us would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Customer Service Representative professionals have also rated Toys "R" Us with a 4.7 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (97) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"Fun and cool to work great people" ((in 356 reviews)); "Great Coworkers and they were willing to assist" ((in 192 reviews)); "Good benefits overtime during season" ((in 94 reviews)); "The employees including current management are all friendly and willing to help with any questions you have." ((in 86 reviews)); "fun work environment involving children and toys" ((in 75 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 394 reviews)); "Poor work/life balances and management that was only there to collect a check." ((in 370 reviews)); "long hours and lack of payroll" ((in 237 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 189 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 121 reviews))

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Toys "R" Us Customer Service Representative reviews

4.0

96% would recommend to a friend

(47 total reviews)

David A. Brandon

96% approve of CEO

96% positive business outlook

Ratings by category

4.7

Work/Life balance

4.5

Culture & values

4.5

Diversity & inclusion

3.9

Senior management

3.3

Compensation and benefits

3.3

Career opportunities

Customer Service Representative employees have rated Toys "R" Us with 4.0 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

47 reviews

4.0

Nov 1, 2015

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You learn the basics of retail and working with a team gaining alot of experience I been for 4 Years

Cons

Customers can have bad attitudes and be rude

2.0

Jan 21, 2015

There were issues with division of labor and decisions involving leadership and promotions.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There was a fair amount of freedom as far as what you would do during a shift as long as you got your tasks done. Also a good amount of opportunity to establish rapport with customers and have a positive effect on them.

Cons

Management and promotions were based on cronyism rather than merit (i.e. promoting friends and "yes men" rather than the people who are beneficial to the store). Some people, particularly managers and supervisors, could relax and avoid work their whole shift, while others, such as customer service and back-of-house were swarmed with work their entire shift. The cashiering business has the worst parts of sales and retail attached, as cashiers are swamped by customers yet have to make sales pitches for which they get no commission.

4.0

Jul 19, 2014

Fun environment because of the customers (kids).

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The job is fun because of the product you are selling.

Cons

Challenges are that there reward system for going above and beyond was lame. Management was fine, owner was a bit high strung.

Viewing 43 - 45 of 47 Reviews

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Toys "R" Us Customer Service Representative reviews

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Customer service

There were issues with division of labor and decisions involving leadership and promotions.

Fun environment because of the customers (kids).

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