Is Toys "R" Us a good company to work for as a Retail Assistant?

Retail Assistant professionals working at Toys "R" Us have rated their employer with 3.4 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Toys "R" Us employees being 4.0 out of 5 stars. Search open Retail Assistant Jobs at Toys "R" Us now and start preparing for your job interview by browsing frequently asked Retail Assistant interview questions at Toys "R" Us .

Does Toys "R" Us pay Retail Assistant employees well?

Retail Assistant professionals rate their compensation and benefits at Toys "R" Us with 3.0 out of 5 stars based on 23 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Retail Assistant salaries at Toys "R" Us.

How happy are Retail Assistant professionals working at Toys "R" Us?

9% of Retail Assistant employees at Toys "R" Us would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Retail Assistant professionals have also rated Toys "R" Us with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.0 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (97) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"Fun and cool to work great people" ((in 359 reviews)); "Great Coworkers and they were willing to assist" ((in 188 reviews)); "Good benefits overtime during season" ((in 86 reviews)); "The employees were great and supportive." ((in 84 reviews)); "fun work environment involving children and toys" ((in 75 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 385 reviews)); "Management poor and never took any responsibility for their actions." ((in 362 reviews)); "long hours and lack of payroll" ((in 236 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 190 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 112 reviews))

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Toys "R" Us

Toys "R" Us Retail Assistant reviews

3.4

9% would recommend to a friend

(23 total reviews)

David A. Brandon

24% approve of CEO

4% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Culture & values

3.0

Compensation and benefits

2.9

Work/Life balance

2.6

Career opportunities

2.3

Senior management

Retail Assistant employees have rated Toys "R" Us with 3.4 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Retail Assistant professionals have a good working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Retail Assistant professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

1.0

Nov 29, 2025

Terrible

Retail assistant

Recommend

CEO approval

Business Outlook

Pros

Literally none to be found

Cons

Everything about the job, company and managers

3.0

Sep 8, 2025

OK

Retail assistant

Recommend

CEO approval

Business Outlook

Pros

work with friends, find new skills

Cons

work hours too long, no work life balance

4.0

Aug 1, 2025

Chaotic but ok

Retail assistant

Recommend

CEO approval

Business Outlook

Pros

Nice People, flexible hours, convenient

Cons

Difficult to share a store space with a web fulfilment centre, primitive inventory management system led to stock being double-sold online & for instore collection

Viewing 4 - 6 of 23 Reviews

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Toys "R" Us Retail Assistant reviews

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OK

Chaotic but ok

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