Is Toys "R" Us a good company to work for as a Retail Assistant?

Retail Assistant professionals working at Toys "R" Us have rated their employer with 3.4 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Toys "R" Us employees being 4.0 out of 5 stars. Search open Retail Assistant Jobs at Toys "R" Us now and start preparing for your job interview by browsing frequently asked Retail Assistant interview questions at Toys "R" Us .

Does Toys "R" Us pay Retail Assistant employees well?

Retail Assistant professionals rate their compensation and benefits at Toys "R" Us with 3.0 out of 5 stars based on 23 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Retail Assistant salaries at Toys "R" Us.

How happy are Retail Assistant professionals working at Toys "R" Us?

9% of Retail Assistant employees at Toys "R" Us would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Retail Assistant professionals have also rated Toys "R" Us with a 2.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.0 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Toys "R" Us?

Sales Associate (522) , Cashier (335) , Sales Associate/Cashier (157) , Store Manager (148) , Department Supervisor (100) , Manager (97) , Assistant Store Manager (86) , Assistant Manager (75) , Retail Sales Associate (63) , Cashier/Sales Team Member (59) , Sales Assistant (57) , Sales Team Member (56) , Customer Service Representative (54) , Overnight Stocker (50) , Seasonal Sales Associate (50)

What are the pros of working at Toys "R" Us according to real employee reviews?

"Fun and cool to work great people" ((in 352 reviews)); "Great Coworkers and they were willing to assist" ((in 190 reviews)); "Good benefits overtime during season" ((in 88 reviews)); "The employees were great and supportive." ((in 86 reviews)); "fun work environment involving children and toys" ((in 76 reviews))

What are the cons of working at Toys "R" Us according to real employee reviews?

"low pay and not enjoyable" ((in 385 reviews)); "Management poor and never took any responsibility for their actions." ((in 368 reviews)); "long hours and lack of payroll" ((in 233 reviews)); "People literally walk out with carts full of stuff and managers do nothing just shrug it off." ((in 190 reviews)); "No training and expect you to be knowledgeable in all aspects of the store immediately." ((in 115 reviews))

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Toys "R" Us

Toys "R" Us Retail Assistant reviews

3.4

9% would recommend to a friend

(23 total reviews)

David A. Brandon

24% approve of CEO

4% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Culture & values

3.0

Compensation and benefits

2.9

Work/Life balance

2.6

Career opportunities

2.3

Senior management

Retail Assistant employees have rated Toys "R" Us with 3.4 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Retail Assistant professionals have a good working experience there. Toys "R" Us is rated in line with the average (within 1 standard deviation) by Retail Assistant professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

4.0

Aug 1, 2025

Salary

Retail assistant

Recommend

CEO approval

Business Outlook

Pros

part time flexible working hours

Cons

There are many work steps.

2.0

Jul 2, 2025

meh

Retail assistant

Recommend

CEO approval

Business Outlook

Pros

Some colleges are friendly and outgoing

Cons

the boss was biased and inconsiderate towards some of her workers.

4.0

Jun 29, 2025

Decent

Retail assistant

Recommend

CEO approval

Business Outlook

Pros

Workplace is clean and if competent will be recognized by the company and leaders.

Cons

At certain periods , very much overstaffed leading to lesser shifts given to incompetent staff leading to a smaller salary

Viewing 7 - 9 of 23 Reviews

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Toys "R" Us Retail Assistant reviews

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meh

Decent

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