Jul 5, 2026
Supportive management with great communication
Anonymous employee
Toys "R" Us reviews
3.9
76% would recommend to a friend
David A. Brandon
78% approve of CEO
67% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
4.0
Dec 27, 2025
Recommend
CEO approval
Business Outlook
Pros
1. Leadership experience You gain experience managing a team, delegating tasks, and handling daily operations. Looks good on a resume if you’re aiming for retail, management, or customer service careers. 2. Employee and customer interaction You get to work directly with staff and customers, building communication, problem-solving, and conflict-resolution skills. 3. Discounts and perks Many Toys “R” Us locations offer employee discounts, which can be a fun perk if you like toys or games. 4. Team environment Retail teams can be social and supportive; you may make friendships with coworkers. 5. Flexible scheduling (sometimes) Depending on the store, supervisors can sometimes have flexible hours, which helps if you’re balancing school or another job. 6. Sense of responsibility Being a floor supervisor gives a sense of ownership over a section of the store and staff performance.
Cons
1. Stressful work environment Retail can be hectic, especially during holidays or sales events. You’re often responsible for handling complaints, customer issues, and staff conflicts. 2. Physically demanding Expect to be on your feet for long periods, move stock, and manage a busy floor. 3. Variable pay Supervisor roles may not have a significant pay increase compared to regular staff, depending on location. Overtime might be required, sometimes without choice. 4. Responsibility without full authority You may be responsible for staff but still report to higher management, which can create tension or frustration. 5. Limited career growth Toys “R” Us has fewer locations now, which may limit promotions or upward mobility compared to larger retail chains. 6. Dealing with difficult customers and staff You’ll occasionally need to manage misbehaving customers or underperforming employees, which can be draining.
4.0
Jul 14, 2025
Recommend
CEO approval
Business Outlook
Pros
Hands on, good culture, fun
Cons
Low pay, long hours, tough to advance
Viewing 1 - 3 of 346 Reviews
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