Toys "R" Us reviews

3.9

76% would recommend to a friend

(5,633 total reviews)
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David A. Brandon

78% approve of CEO

67% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
3.0
Jan 30, 2010
Recommend
CEO approval
Business Outlook

Pros

I like working around mothers to be and babies, and they really help train you to learn the products that they sell. Many of the people who work her are a more mature crowd other retail jobs. Management lets you know what is expected of you, and it is nice to have concrete goals.

Cons

Lots of pressure from management to sell buyer protection plans, batteries, and to sign people up for thier loyalty card. While I like having defined goals, I feel like management doesn't appreciate a genuine effort when people aren't interested in buying the items that you are supposed to push. It really is a high-pressure sales job environment, for just above minimum wage. Also, they have many advertised promotions that actually aren't honored half the time, so I feel really bad for the customers that drove a long distance for a deal that was misleading or doesn't exist. The cash registers are from the 70's, or 80's, and require a manager overide for nearly everything. I find myself paging a manager every five minutes, then the poor customer has to wait.

4.0
Jan 2, 2010

stressfull place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- good benefits,decent pay for certain niche jobs,friendly coworkers,flexible hours,fast paced lively work environment,good job for meeting new people(customers and employees)

Cons

difficult , abusive managers who seem to come and go pretty quickly. Limited hours. Some customers pretty demanding. Hostile environment for full timers

3.0
Jan 2, 2010

It was good for the most part.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If at any moment you needed help (whether as a cashier or dealing with a customer), the supervisors were very willing to do so.

Cons

The only thing I have any sort of complaint about is the way the head manager speaks to people, but he was rarely seen anyways. Other than that, I had a great experience.

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Glassdoor has 6,151 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.