Toys "R" Us reviews

I'm on the Asset Protection "team", but I'm the only person, and then they wonder why they lose so much merchandise. Something you may or may not notice from being a guest, but as an employee it drives me crazy that there doesn't seem to be any real planogram throughout the entire store. It's like they said "we have merchandise, let's put it on a shelf and make a label." There is no real home for a lot of the merchandise so it can be in one spot one day, and another spot the next day. No holiday pay The service at the front end of the store (Check lanes and Guest Service) is the slowest I've ever encountered at any retailer. The expectation is to have every customer through the checkout process in 2 minutes, but it is typical to be waiting to get to the cashier for at least 5 minutes. It's one thing to be in a busy store and have to wait in a long line for 10 minutes and another thing to be in a slow store with 2 guest ahead of you and be in line for 10 minutes. There is absolutely NO sense of urgency! There are lots of things this company needs to do better. I took this job because desperate times called for desperate measures, but I hope to be able to find something better before the end of the year..

The pay. That's my gripe. After two months of working there, they told me-- didn't ASK me-- that I was being trained at the service desk. I was basically a supervisor. They gave me manager numbers, keys, I was in charge of front end cash management, etc. All of that and no pay raise. Absolutely ridiculous.