Toys "R" Us reviews

3.9

76% would recommend to a friend

(5,633 total reviews)
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David A. Brandon

78% approve of CEO

67% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Jan 15, 2012

Waste of my time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only reason I stay so long was that the medical insurance was very cheap. During Christmas you will have a very good income.

Cons

They don't give enough hours, is supposed to be a PART-TIME not ONCE-A-WEEK-TIME. The most hours I've got was during season (Christmas) and I didn't make full 40 hours a week. After that they started scheduling every 2 weeks and at one point I was getting only one day of 5 hours in TWO WEEKS... I was so behind on my bills and having a very difficult economic situation. They did this to every part-time Team Member as far as I know. Also I was always schedule on my "not available" hours when I had school, this was a constant problem that was never resolved. Because all of this I decided to quit and never look back.

1.0
Dec 27, 2011
Recommend
CEO approval
Business Outlook

Pros

Easy work, if you work overnight. Flexible hours. Good place to work if you're in high school.

Cons

It's a joke. The worse workers get more respect than the real workers. They seem to pay very little attention to who's working and who's not. Average workers who walk around with their pants below their butt and their boxers showing, manage to be kept, while people who actually dress presentable and put in hard work are thrown away unless they are buddies with the management. I've worked in 2 other retail stores that are actually bigger than Toy R Us and this is by far the worse one. Usually the smaller the store, the better the treatment, but not in this case. It's the only employer that expects workers to know how to work equipment without any training and do jobs that they've never been trained to do. Toys R Us and training don't even belong in the same sentence. Don't even get me started on the lack of break policy. They are picky about who gets a break and who doesn't. Some people have worked all 8 hours without a break and filing a complaint to corporate won't help. The whole entire company is garbage. Wish they would fall off already. They don't deserve the success. I didn't work there long enough to know earn a raise, but the ones who have still haven't got one. They treat everyone as an expendable. If you're over 18 don't invest anytime at Toys R Us. It's a joke.

1.0
Dec 6, 2011
Recommend
CEO approval
Business Outlook

Pros

The weak 10% discount makes your purchases tax free, then 3% off. 'It's a job.

Cons

Management doesn't post the schedule until less than 24 hours before that schedule begins, making it impossible to know when you work. Revisions are made to the schedule (hours cut) without notifying those who are affected. Low pay with low, not often, raises. Expected to take on the roles of 3-4 people with little to know training at all. Under 6 hours you are supposed to have a 15 min break. *Almost never happens* Over 6 hours you are supposed to have a 30 min lunch break. *Only if you have a reasonable manager on that shift* I've gone 7 hours straight here with absolutely no break....just more ridiculous commands.

Viewing 76 - 78 of 5,633 Reviews

Glassdoor has 6,151 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.