Is Transcom WorldWide a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Transcom WorldWide have rated their employer with 3.1 out of 5 stars in 23 Glassdoor reviews. This is a higher than average score with the overall rating of Transcom WorldWide employees being 2.9 out of 5 stars. Search open Tech Support Representative Jobs at Transcom WorldWide now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Transcom WorldWide .

Does Transcom WorldWide pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Transcom WorldWide with 3.0 out of 5 stars based on 23 anonymously submitted employee reviews. This is 14.3% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Transcom WorldWide.

How happy are Tech Support Representative professionals working at Transcom WorldWide?

31% of Tech Support Representative employees at Transcom WorldWide would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Tech Support Representative professionals have also rated Transcom WorldWide with a 2.5 rating for work-life-balance, 2.5 rating for diversity and inclusion, 2.8 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (184) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 175 reviews)); "Good benefits as they care for their employees and their families" ((in 88 reviews)); "Training is good and fun." ((in 75 reviews)); "Great people and friends" ((in 73 reviews)); "Great colleagues and no extra hours/work needed." ((in 64 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 139 reviews)); "poor management; not open for inovations;" ((in 95 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 91 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 23 reviews))

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Transcom WorldWide

Transcom WorldWide Tech Support Representative reviews

3.1

31% would recommend to a friend

(23 total reviews)

Brian Johnson

16% approve of CEO

22% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.8

Culture & values

2.5

Diversity & inclusion

2.5

Work/Life balance

2.2

Senior management

2.1

Career opportunities

Tech Support Representative employees have rated Transcom WorldWide with 3.1 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. Transcom WorldWide is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

1.0

Jan 21, 2021

Worst

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Working from home and paid training and benefits

Cons

The company support is not great

Transcom WorldWide Response

We always strive to fully support our employees. We invite any employee to speak to your manager, or our dedicated HR team, if you feel that you are needing additional support. Employees also have access to the employee assistance program to receive help and support for life situations, from trained professionals. We invite you to share more details about how we can improve at Transcom, by emailing: WAH@Transcom.com. We are always interested in feedback from current and former employees so that we can continue to find opportunities to improve. Thank you for taking the time to share your feedback.

4.0

Oct 3, 2020

It was alright

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

it was alright like stated

Cons

stressful as all get out

Transcom WorldWide Response

Thank you for taking the time to share your feedback. We do operate in a fast-paced environment that, at times, can be both stressful and exciting. Although we often hear from employees that each work day feels different and interesting, we would invite any employee to discuss with your manager the aspects of the position you're finding stressful. Open communication can allow you to work together to identify strategies to overcome challenges. We are glad that you're part of the Transcom family and appreciate you leaving this review.

5.0

Sep 19, 2020

review

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

one pro is work from home

Cons

I can't think of any cons

Transcom WorldWide Response

Thank you for being part of our Transcom family and taking the time to leave a review! We're proud to be recognized by FlexJobs as one of the Top 100 Companies offering Remote Work in 2020. We feel fortunate to be able to provide remote employment so that our employees can work safely and comfortably from home. Thank you for being a part of what makes Transcom a great place to work!

Viewing 19 - 21 of 23 Reviews

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