Is Transcom WorldWide a good company to work for as a Tech Support?

Tech Support professionals working at Transcom WorldWide have rated their employer with 3.0 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of Transcom WorldWide employees being 2.9 out of 5 stars. Search open Tech Support Jobs at Transcom WorldWide now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at Transcom WorldWide .

Does Transcom WorldWide pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at Transcom WorldWide with 3.2 out of 5 stars based on 28 anonymously submitted employee reviews. This is 20.7% better than the company average rating for salary and benefits. Find out more about Tech Support salaries at Transcom WorldWide.

How happy are Tech Support professionals working at Transcom WorldWide?

50% of Tech Support employees at Transcom WorldWide would recommend their employer to a friend. This rating has increased by 653% in the past 12 months. Tech Support professionals have also rated Transcom WorldWide with a 3.3 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (185) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 177 reviews)); "Good benefits as they care for their employees and their families" ((in 94 reviews)); "Training is good and fun." ((in 78 reviews)); "Great people and friends" ((in 74 reviews)); "Great colleagues and no extra hours/work needed." ((in 59 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 137 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 89 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 21 reviews)); "No pay raise or bonuses." ((in 20 reviews))

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Transcom WorldWide

Transcom WorldWide Tech Support reviews

3.0

50% would recommend to a friend

(28 total reviews)

Brian Johnson

52% approve of CEO

65% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.1

Senior management

3.1

Career opportunities

Tech Support employees have rated Transcom WorldWide with 3.0 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Tech Support professionals have an average working experience there. Transcom WorldWide is rated 22% below average by Tech Support professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

28 reviews

4.0

Nov 17, 2023

As

Tech support

Recommend

CEO approval

Business Outlook

Pros

Good people to work with

Cons

Shift timings were really awkward

Transcom WorldWide Response

Thank you for your review!

2.0

Oct 30, 2023

It was alright

Tech support

Recommend

CEO approval

Business Outlook

Pros

Work from home was nice

Cons

Customers usually rude and super strict work environment

Transcom WorldWide Response

Thank you for your review. We take your experience seriously and will use your feedback to make the employee experience better here at Transcom.

1.0

Oct 12, 2023

Na

Tech support

Recommend

CEO approval

Business Outlook

Pros

Working from home is comforting

Cons

They don’t teach anything they just throw you to the wolves and you’re getting cursed out every day

Transcom WorldWide Response

Thank you for your review. Your feedback is helpful for us to make improvements in our employee relations and training. We appreciate it.

Viewing 7 - 9 of 28 Reviews

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Transcom WorldWide Tech Support reviews

Ratings by category

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As

It was alright

Na

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