Transworld Systems reviews

Where do I start. The lack of support for reps who are already under constant pressure dealing with customers, the micromanaging, the counterproductive system they have where you have to look through articles to find answers to help customers taking up time that they then hold against you and if you ask a question they are no help, they expect to train us in 3 different departments adding onto our work load but not raising pay, no raises no overtime, no recognition nothing! They are quick to pull a call to tell you what you did wrong but not to say wow you handled that so well or you did a good job on that call. I see why they hire in bulk nobody wants to deal with this. This company is a mess they need a new CEO new management something.

The micromanagement at TSI was insane. Just awful. Calls are back to back, plus mandatory OT. Instead of paying OT, they will just give you a longer lunch break the next day. You can't use the bathroom outside your break and if you do they will doc your next break. One sup was low key racist and would not approve a customer payment to restore services just because they was short of a couple of dollars. Higher ups are terrible, HR is a joke too. Virtual playground for hostile environment. Don't even apply if you are desperate for a job. Keep scrolling until you find something better. You're better off working in fast food.