Pros
Always get 40 hours and sometimes overtime. No overnights. Paid comprehensive training.
Cons
Lots of drama among employees. Mandatory overtime even for good employees. Management is more likely to fire an employee for making mistakes than to uptrain employees. Constant new employees being hired, so collectors who are there longer than about 6 months are considered veterans and are expected to answer their questions and assist them. Also, if there is a snow day and more than half of the office didn't make it in, you may still get a "write up" if you were one of them, because a few people were able to make it in, not even taking in to consideration that people live in different areas, people have different cars, some people don't have snow blowers, some snow plows didn't get to their streets, etc.