Travelers reviews

4.2

84% would recommend to a friend

(6,789 total reviews)
avatar

Alan D. Schnitzer

90% approve of CEO

84% positive business outlook

Travelers has an employee rating of 4.2 out of 5 stars, based on 6,789 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Travelers employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

7K reviews
2.0
Mar 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Mostly stable. Consistent market approach. Industry reputation. Big company.

Cons

Office politics. Nepotism. Toxic work environment at some locations. Inability to recognize/develop talent. Rigid mindset. Poor compensation compared to competitors. Infrequent and unimpressive bonus structure. No formal training/internal education for sales personnel. No clear organizational structure with respects to one role/department transitioning to another discipline. For as big an international company as we are, we have a painful lack of opportunities/upward mobility. Lack of strategic tools to grow book (lower agent commission compared to some competitors, rarely offer incentives like gift cards/rewards, cheap with swag, product priced high compared to market, conservative appetite compared to competition, convoluted and tedious approach to underwriting.)

4.0
Aug 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Travelers is definitely top in the industry for development and growth and no doubt one of the best places for an early underwriter career. They also baby you a LOT. I could probably not do anything for the next 5 years and they wouldnt care lol. Your experience also varies wildly by your LOB and manager. Travelers also has superior CRM and underwriting systems and now salesforce. Upper management is all filled with highly knowledgeable people and I’m happy I was able to learn from them.

Cons

Everyone is very friendly here but it feels like a high school. If I have to hear the word “collaboration” one more time…. This might be for some people but it wasn’t for me. Also why enforce being in the office 3x for? Anyway… be prepared to hear how lucky you are to work at travelers for the rest of your time here. From an underwriting standpoint, referrals can become tedious and don’t even get me started on quarterly file audits. Toooo much stress on new business numbers and agency calls rather than how your entire book looks. Also, what is the point of spending so much on salesforce when NO ONE is going to use it or finds it useful? This company definitely rewards loyalty over anything else. It doesn't matter how well you did this year or last year. Are you going to be here for the next 10 years? All in all, travelers was a good experience. I learned a lot. Maybe I'll apply back for an RUO position in the future so I can decline everything that comes my way. Btw I heard they started checking badge swipes. We stan a company who micro manages employees…..... not

2.0
Oct 13, 2022

It's ok

Recommend
CEO approval
Business Outlook

Pros

Some great people. Good work life balance. They do the business of insurance very well it seems. Very stable due to excellent underwriting. Good spot for early career professionals/recent college grads/tech hobbyists to mature. Also good for late stage careers to coast into the sunset.

Cons

Pay is far short of industry but they think they're at parity for some reason. They say it's an agile shop but it's waterfall with extra steps; "wagile" at best. Most projects I was on involved 3 architects, a PO, a PM, a scrum master, a few managers, and then two actual engineers; work that should take a week at most places will take 3 months at least at Travelers. It moves very very slowly. Have some significant skill gaps in their tech workforce; temp contractors do most of the heavy lifting. Between weak comp and forced return to office, Travelers lost most of their best tech talent. Getting anything "innovative" done is excruciating here; there is a bevy of long-tenured but mediocre tech employees that believe they're on the cutting edge but are 5-10ish years behind accepted industry best practices. They wouldn't know because a surprising number of have little to no experience outside of the company; a surprising number of "engineers" cannot code or cannot code proficiently . Very very insular; many examples of execs putting their kids/relatives into desirable positions. A fortune 100 company that somehow feels like a family business but not in a good way. Raises and bonuses are mostly linked to who you know and not your job performance. Way way way too many meetings with far too little execution. If you work in technology I wouldn't recommend spending more than a year or two here but be aware they're comp structure will penalize you for this so either plan for that ahead of time or plan to spend 3 years here.

Viewing 55 - 57 of 6,789 Reviews

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