Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)
avatar

Jane Sun

87% approve of CEO

73% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews
1.0
Jun 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Free coffee, decent location (no parking though!), fussball tables and colleagues are mostly great.

Cons

Management focus on call numbers not customer service. They also lack expertise plus and can't be trusted.

2.0
Feb 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice facilities, free coffee, central

Cons

Very bad management who doesn't value their employees and is unable to figure out the simplest things (like: people travel way more during the summer, maybe we should make sure all the employees are NOT on holidays at the same time)... They promise incentives, career evolution etc. but nothing happens. You have to do loads of overtime, work most week-ends and I've found myself working until 11pm 5 weeks in a row more than once. As they were not able to do the rota properly they hired a guy to do it. It has become even worse, despite that guy having 2 "assistants" (understand: agents taking on this responsibility and not being paid more to do it, of course). This place is a total joke, so if you want to have a real job just run away as far as you can.

1.0
Nov 8, 2018
Recommend
CEO approval
Business Outlook

Pros

no, no no... one of the worst places to work

Cons

The atmosphere in the office is very bad. After a few months, you start to hate your work and it is nothing to do with work it is all about management.

Viewing 70 - 72 of 832 Reviews

Glassdoor has 928 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.