Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 62 reviews)); "Good salary compared to similar positions with other companies." ((in 49 reviews)); "People are nice and efficent" ((in 41 reviews)); "There are great company events and team" ((in 30 reviews)); "work life balance is good" ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 57 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "Toxic leadership" ((in 8 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

5.0

Mar 26, 2025

Great Company culture and vibe

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. Trip.com's strategy is clear, firm and long-term. 2. The company values and encourages feedback. 3. Great platform, systems, and well-established procedures. start-up vibe and very nimble. 4. Colleagues are friendly and love to share. Great team vibe.

Cons

1. Benefits are less competitive to other OTAs. 2. Not work and life balance 3. Growing opportunity is limited

5.0

Mar 26, 2025

Growth

Manager

Recommend

CEO approval

Business Outlook

Pros

Growth Organization which allows a fast pace career development.

Cons

NOT APPLICABLE and nothing to add

5.0

Mar 26, 2025

Best Call Centre in Europe

Custumer advisor

Recommend

CEO approval

Business Outlook

Pros

I’ve worked in several call centres, and I’ve never seen a place like this, where the managers genuinely care about listening to us and providing support, company culture is truly valued, and they also prioritise mental health.

Cons

Sometimes the workload can be high, but I’ve worked at other companies where the demand was even greater.

Viewing 175 - 177 of 832 Reviews

Jobs at Trip.com Group

Market Executive, Americas

Market Manager, Americas

Senior Business Analyst, US & Canada

Market Manager, Japan

Market Manager, Americas