Truist reviews

3.2

47% would recommend to a friend

(3,533 total reviews)
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William H. Rogers, Jr.

41% approve of CEO

40% positive business outlook

Truist has an employee rating of 3.2 out of 5 stars, based on 3,533 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Truist employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Mar 24, 2022

Edge $ell

Recommend
CEO approval
Business Outlook

Pros

Working here you will get to meet a lot of people. It will give you the opportunity to keep an eye out for recruiters in your area at other companies, local businesses with open opportunities, maybe a bank area leader from a smaller bank that cares is a client ect.

Cons

Working while short staffed year after year can be frustrating, especially when there's been requests for more help and they are denied. Additionally, there is a lot of confusion because the bank does not offer training or up to date resources. If you receive training, they will expect you to force yourself through it and guess while taking clients. You won't remember a thing you trained on. Training time would take you away from your ability to sell and the bank is short to begin with. No one knows what they are doing because we are all abandoned with no clear direction. The wait times are so outlandish that all you have to do is make 2-3 calls with a client and your day is over. During the wait times, you can update your resume in the background. The only direction made clear by higher ups is to sell and sell more. Most of the time you just want break maybe one meal/facility break during the week, or maybe you want that pto day approved that your boss tells you not to key in the request, because it is too short to let you use your pto. The bank will say that they are about work life balance but they never tell you the ratio of that balance, you'll find that out yourself. The bank will go over metrics, spreadsheets all week for sales, but as soon as you provide them with metrics like how their pay isn't competitive enough to the market or how other branches might be staffed more who happen to be chummy with their leadership, they clam up and no longer want to use metrics. I would say overall morale is going to be one of the biggest cons, if you have worked here for a while and people trust you, they will openly tell you that they are considering or planning an exit regardless of their tenure. No one feels appreciated no matter how many generic e-mails come out saying that they appreciate the thousand recipients in the e-mail.

1.0
Mar 15, 2022

Operations

Recommend
CEO approval
Business Outlook

Pros

We still have loyal clients. They are loyal to us as employees, not to the changes.

Cons

Since the transition/merger, nothing is efficient. When you’re use to a culture where everything is done a certain way and it doesn’t take much to get something done, you can do your job effortlessly, but when changes are made to add more it becomes chaotic. No one knows anything anymore.

1.0
Mar 13, 2022

Terrible People

Recommend
CEO approval
Business Outlook

Pros

Set schedule, and I literally can’t think of another.

Cons

People are miserable. Not customers but all employees. Bunch of caddy women with their noses up making any one entering the bank as a employee miserable. Within a couple of weeks there, was told I must use any PTO I have that will accumulate through the end of the year. It was mandatory- must enter it immediately. Now, because I left before I accumulated the PTO, they think I’m going to pay them back for it lol. The merger is a disaster. Everyone’s online banking and debit cards are screwed up and the bank isn’t giving the employees the tools they need to be successful. NEVER GET LUNCH BREAKS- PLAN TO WORK A 9 HOUR DAY WITH TWO RESTROOM BREAKS IF YOU ARE LUCKY. Extremely outdated decor, equipment, and methods of working. BOPs are a joke with no responsibility, they just give direction (which isn’t always good) and get no accountability for incorrect guidance and it will fall on you. When the big wigs come in, all the ladies pull their high heels out of their drawers and change shoes so they can be cute for them. Was about the only time I saw them even smile. Was never compensated for all of the opening and closing procedures throughout my time here. Hours of sitting in the parking lot watching for signals that I was never paid for.

Viewing 67 - 69 of 3,533 Reviews

Glassdoor has 3,747 Truist reviews submitted anonymously by Truist employees. Read employee reviews and ratings on Glassdoor to decide if Truist is right for you.