Pros
Truist offers competitive compensation and a solid benefits package. There are also opportunities for growth and learning, particularly if you land in a supportive team. Many of the people I worked with outside my direct team were kind, knowledgeable, and dedicated. The company’s investment in technology and its focus on community involvement are commendable, and for the right person in the right environment, Truist could be a great place to build a career.
Cons
Review of Truist Bank – A Cautionary Experience I worked at Truist Bank and feel compelled to share my experience in the interest of transparency and accountability. What started as a hopeful opportunity quickly turned into a demoralizing environment shaped by inconsistent management, lack of support, and, ultimately, retaliation for speaking up. I filed a formal complaint with HR regarding my manager for several concerning behaviors: I was criticized for not responding to emails outside of work hours, with the message that being salaried meant being available around the clock. This disregard for work-life balance created a culture of unrealistic expectations. While I was told not to let responsibilities lapse, others were allowed to leave meetings early or work from home regularly without issue. I was even asked to stop working remotely when sick, despite the team being hybrid-friendly—showing inconsistent standards applied unevenly across the team. I faced criticism for using my allotted sick time and was made to feel guilty for managing legitimate health issues, including a hospitalization. The disparity in how returning employees were welcomed only furthered a sense of isolation. Despite fulfilling my responsibilities, I was told 40 hours wasn’t enough. This expectation was never formally documented or discussed with consideration of my personal or health circumstances. After filing my report, I took approved FMLA leave due to complications from surgery. During that time, HR held an unannounced call and discussed my case without proper notice—despite me expressing concerns about retaliation and its impact on my mental health. Upon my return, the environment was palpably different. In February 2025, I was terminated by the same manager I filed the complaint against—without an HR representative present. The reasons cited were vague and unfounded (such as missing a call during a state-declared emergency and a lack of ticket numbers despite no quota being set). I still haven’t received any official documentation of my termination. Given the timeline and circumstances, I strongly believe this was retaliatory and malicious. The culture within this team—especially under this particular leadership—lacked fairness, empathy, and basic professional support. My hope in sharing this is to encourage others to speak up, and for Truist to reflect on the values it claims to uphold. No employee should be penalized for prioritizing their health, asking for fair treatment, or advocating for basic workplace respect.